Question

had malware. used sys restore.now have only black screen and

Cursor. LOOKSlike a dos only cannot interact

Discussion is locked
Follow
Reply to: had malware. used sys restore.now have only black screen and
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: had malware. used sys restore.now have only black screen and
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
A little light on detail.

No mention of the malware's name but if you google XP REPAIR INSTALL that's a common fix. If the OS has failed and you need to get your files out, many boot up an UBUNTU CD (see google) and drag the files off.

Then they can reinstall.

An preemptive answer to the "I don't have the XP CD" is that we need one or those restore CDs to recover the machine after we get our files out safely.
Bob

- Collapse -
Forgot one thing.

Unplug all USB things next time as well.

- Collapse -
Answer
What Happens If You Do This?

From the black screen, press Ctrl-Alt-Delete to bring up the Task Manager.. Click on "File" in the upper left, choose "New Task(Run)", then type "Explorer.exe" in the "Open" line and press the "Enter" key.

If your desktop loads, then the problem occurred because the malware caused an issue with explorer.exe and the registry keys associated with it.. If that's the case, then RIGHT click on the link below, choose "Save As", then save the file to your desktop.. Once there, double click on it and choose "yes/OK", when it asks to "merge" the file to your registry. This registry file should fix the basic windows shell registry keys.

http://download.bleepingcomputer.com/reg/shell.reg

Hope this helps.

Grif

CNET Forums