Gtx 980 Graphics card Computer crash

Question

Question

Gtx 980 Graphics card Computer crash

by ultramankiller Mar 30, 2015 10:40AM PDT

I just purchased a EVGA gtx 980 sc acx graphics card. I was going from a gtx 560 to this one (Don't know if that matters.) I also have a 800 watt PSU (Xtreme Gear Atx power supply.) I'm thinking this might be one of my issues, will explain later.

Anyways My computer had not been wiped in a while so I decided to do a factory reset. I factory reset my computer and installed my graphics card so that that would be the only graphic drivers on the computer. Everything was going great, I installed games that I wanted and wanted to test it out. I went into Battlefield 4 on ultra settings and my computer crashed. My monitor went black and i had no control. (Computer lights and everything else was still running.) I restarted the computer and tried running bf4 again. Same situation happened but with a green screen. I decided to start looking for solutions and most of the solutions were PSU wasn't enough, Or drivers were not up to date. I thought well it can't be psu cause i have plenty with a 800 watt and drivers are up to date.

Now the PSU, like stated before, is a Xtreme gear 800 watt ATX power supply. These come in CyberPower computers. I started looking up reviews and these things are pretty bad. This started making me think this is the problem, but I'm not 100 percent sure. I don't want to go out and buy another psu if there is something else causing the issue.

Another thing I saw was my idling temp of my CPU is around 52 degrees Celsius. I have a Gigabyte Technology Co., Ltd. X58A-OC Motherboard. And a Intel Core i7 CPU. My CPU is water cooled as well. I'm not sure if this could be another problem that I may be over heating?

Any help would be nice thanks,
Addison

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23 Posts

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Drivers

by ultramankiller Mar 30, 2015 10:57AM PDT

Yes I have checked and made sure that all drivers are up to date. Another thing that I have done recently is I have re-seated the graphics card. Now when I start up battle field 4 in ultra the computer won't freeze, but the monitor will go black and go through the options showing different video cables like its looking for one to connect to then goes to sleep and I can't wake it back up. I have the shut the computer off and back on.

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And how was that check done?

by r. proffitt Former Forum moderator Mar 30, 2015 11:20AM PDT

We now that Windows would lie about this area so keep telling more.

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not sure what you mean

by ultramankiller Mar 30, 2015 11:28AM PDT

I wish I could tell more. I can not run games in ultra settings. I can play game in low to med but past that my computer will crash. Could this be a defective graphics card? What tests can i run to better help you help me.

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(NT) Tell me how the check for up to date drivers was done.

by r. proffitt Former Forum moderator Mar 30, 2015 11:29AM PDT

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sorry for double post, but not sure how to edit a post

by ultramankiller Mar 30, 2015 11:29AM PDT

I see your topic and makes more sense what you are saying. What would you suggest i use to see if i have the latest drivers?

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I use an old fashioned way.

by r. proffitt Former Forum moderator Mar 30, 2015 11:35AM PDT

Checking the maker's site. I want to know how you did this check. For example that button in device manager or this really bad advice from Microsoft.
"
To update drivers using Windows Update

You can check Windows Update any time to see if it's found updated drivers for your hardware, especially if you recently installed a new device. Then, you can install the updated drivers. Here's how:
"

Both are broken.
Bob

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Going to makers sites to download

by ultramankiller Mar 30, 2015 11:37AM PDT

I used Microsoft update to do it just because I know in the past i have gone to the makers site to download drivers and instead of it replacing old ones it just duplicates drivers and causes problems.

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Then what works for you?

by r. proffitt Former Forum moderator Mar 30, 2015 11:52AM PDT

I found Microsoft's driver system to be broken or broke working systems. As you find Microsoft's way to be best, I think it's now between you and Microsoft to sort out.
Bob

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drivers

by ultramankiller Mar 30, 2015 12:10PM PDT

I have done as you have advised. I went through dxdiag and gone trough making sure my versions have matched manufactures sites versions.

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Then it's bad hardware?

by r. proffitt Former Forum moderator Mar 30, 2015 12:33PM PDT

If you repeated the same install as before the machine needs repair. For my installs I would not have taken the path you wrote above.
Bob

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sorry, but no

by ultramankiller Mar 31, 2015 3:30AM PDT

I have a hard time believing that that is the issue. When I find my issue I will be sure to post the solution back here to show what is actually wrong and that it isn't just a driver issue.

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Thanks. I'd like to read what it was.

by r. proffitt Former Forum moderator Mar 31, 2015 3:34AM PDT

Since you are using a method of OS and driver install I've found troublesome there's that. Let's hope you get it sorted.
Bob

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Re wrote my situation make easier to read

by ultramankiller Mar 31, 2015 7:59AM PDT

Edited to make easier to understand

PART 1: PRE factory reset

I bought a gtx 980 graphics card (From a gtx 560) and installed it in my computer. My brother and my friend said that I should wait to uninstall the old drivers till I have the new graphics card installed and working to make it easier. I did this and when I installed the new graphic cards drivers, I could not find the 560 drivers. I figured that the updater just removed old ones and installed the new ones. I continued to play on and start up Battle field 4. In the game I got in and put the graphics to Ultra settings. It would kick me out of the game to begin with and give me some driver errors. I figured it was because I still had these old drivers on my computer. I was unable to locate said drivers so I decided why not just factory reset my computer. I did so (With the new graphics card still installed on MOBO)

PART 2: Post factory reset

I got all my drivers installed and made sure they were all updated to latest versions from the manufactures website. I then continued on to try and play Battle Field 4 again. I started the game up on ultra settings and could play for about 3 minutes and then my computer would get a black screen. I was like okay... So I had to turn computer off from button on case and start it back up. I tried it again and got the same problem, but this time I got a green screen. Both times I got no error reports or anything. I called up EVGA and they asked if I had tried to unplug and then replug the card into the MOBO. So that is what I did. Now when I would run a game at Ultra settings instead of getting a black screen, my monitor would run through the video cables like it lost the graphics card then go to sleep. I wouldn't be able to wake it back up so I would have to shut the computer off. (Fans on graphics card were running at this point before shutting computer down.) I started the computer back up with the case off and tried to play a game again. I was able to get through a few games of COD on ultra settings and a partial game of BF4 before the computer crashed again. I thought hmmm maybe my Computer is overheating? So I downloaded HWmonitor from CPUID and started BF4 back up again in windowed mode to look at the temps. I saw that my CPU was reaching temps up to 90 C (My CPU is water cooled with a asetek 550lc). I got really nervous, but the computer didn't shut down so i closed out of the game. I got a box fan and placed next to opened computer and turned it on max. Waited a bit and got back in. The cpu got up to around 74 C this time. I thought I figured my problem out... then the computer shut down again.

Some Information to know:
Windows 7
I have a Xtreme Gear 800 watt power supply
CPU is water cooled (Made sure to dust, fan was running, pump was moving, and water was flowing.)
I don't have any fans on my case other than the radiator for the water cooling.
I have run a Memtest and it came back with no errors.
I installed WhoCrashed and it reported back with my graphics card drivers being the reason for 6 dumps. (Even though on latest driver.)

Any help would be nice,
Addison

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There are instances where it's the game.

by r. proffitt Former Forum moderator Mar 31, 2015 8:16AM PDT

A few games do indeed crash like that on some settings. Example?
https://www.google.com/#q=bf4+980+crash

So yes, you could have done the install perfectly yet BF4 will crash.

This can cause a few folk to explode on the industry. Here I pick over the discussions and see if anyone found a setting like AA or such to pull back on. A really rare crash that haunted us for months went away when we changed the HDMI connected monitor. Really odd one there.
Bob

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Yes but...

by ultramankiller Mar 31, 2015 8:27AM PDT

It's not only Battlefield four that causes my computer to crash. Any game that I try to play at higher settings crashes my computer.

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So the common thread is high settings?

by r. proffitt Former Forum moderator Mar 31, 2015 8:31AM PDT

What if there's a bug in AA or that old HDMI issue is haunting you?

What game, which high setting and you can see if others are seeing the crashes.
Bob

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Yes high settings messes up

by ultramankiller Mar 31, 2015 8:49AM PDT

I crashed playing COD advanced warfare as well. When I saw how my temps were rising as well I started to get scared and held back with the games.

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Didn't look too high.

by r. proffitt Former Forum moderator Mar 31, 2015 8:51AM PDT

CPU and GPU do throttle at high temp but the story is a mixed bag of an install method I would never support and then games on high crashing.

The second part (high settings) is often a sign of a driver issue.

Here's the rub. About half your clients think all this stuff is bug free. Then they crash it.
Bob

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overclocking

by ultramankiller Apr 4, 2015 12:48AM PDT

I'm trying to figure out if these are overclocked speeds. My Core speed is 3330.77 MHz (Read in CPU - Z). Also in CPUID HWmonitor Core 0 - 3 is 3331 MHz.

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I can't find which i7 CPU

by r. proffitt Former Forum moderator Apr 4, 2015 12:53AM PDT

You can check that speed on the web but the reports of games crashing on high settings is all too common. Again, some can't accept this and continue to look for fixes on the web when it could be some setting we pull back a notch. I gave AA as one common example.
Bob

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Wasn't a driver issue

by ultramankiller Apr 16, 2015 7:10AM PDT

My graphics card was defective I knew it didn't have to deal with the drivers

Back to Computer Help forum

r. proffitt · Answer 1 · Mar 30, 2015 10:47AM PDT

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Answer

Tell a little more.

by r. proffitt Former Forum moderator Mar 30, 2015 10:47AM PDT

Besides the OS and video drivers, there are motherboard and other drivers to get it all ready. Tell more.
Bob

r. proffitt · Answer 2 · Mar 31, 2015 3:39AM PDT

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Answer

Let me share my from scratch Windows install routine.

by r. proffitt Former Forum moderator Mar 31, 2015 3:39AM PDT

1. A blank HDD. I use GPARTED to be sure it has no partitions.
2. Boot my Windows DVD and use it's own partition tool if need be but usually the defaults are fine.
3. Let Windows install.
4. Remove the Windows DVD and connect up with Ethernet and let Windows update. By default it doesn't fetch drivers so that's all good.
5. Ready to go with the drivers. I install in this order, rebooting when prompted. Chipset, networking, audio and video. If it's some Intel chipset, Intel's RST and network apps are installed.

That's usually it. This is the usual for some thousands of PCs over the years. Microsoft's driver update system has resulted in good income for some of my friends in service shops across the country. Maybe we should thank Microsoft for that?
Bob

Gtx 980 Graphics card Computer crash

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