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General discussion
Growing privacy threat due to foreign outsourcing of credit histories?
SF Chronicle: Credit agencies sending our files abroad (2ndary source)
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9 Posts
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Those emails really threw me, now I see a connection.
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They've just farmed out a large part of their call centre ops ("Customer Contact Centres" they call them - whatever happened to Customer SERVICE Desks!!!) to the bloody Indians. I've just made it clear I will not react kindly to talking to a bloody foreigner about my banking business, and will teach him a few words he didn't learn on the Staff Orientation course.
Only two things console me - one is as a bank, our laws on banking confidentialty and data protection still bind on the foreign call centre, as that is the only legal way a bank here can pass personalised data to foreign centres. Also I can circumvent the whole thing anyway, as I have the ex-directory number of my own branch which the manager gave me.
Meanwhile, Norwich Union, one of the UK's largest insurers, has recently announced over 2,000 job losses as it farms service centres to India, and HSBC, one fo the big four High Street banks, is shutting down it's call centre HQ in my hometown for the same reason, causing hundreds of local job losses here. 
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?
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My own emploers are another. We just had to fill out an update form on personal details, and they wanted to know about allergies and treatment, as well as emergency contact. I struck through the lot. The boss asked why, and I told them: the contact is nobody - if it's an emergency they know the answer is "call an ambulance".
As for the rest, I told him that is MYOB, as they are have no need for it, since they are not my doctor and do not provide services to him. I made it very clear that an employer does not have a right to sensitive data on demand, and it wasn't going to be given.
It's all gotten to be a sick joke! I still follow my policy of telling companies who cold call at my door or (rarely) junk mail me, to stay the the hell away.... and they always ask for my phone number!!! I tell them do they think I'm a total moron or what?? They just violated my privacy with their crap, and now they want my phone number so they can do it with that too???
People need to learn when to keep their damn faces out our private affairs, and that includes folk like our employers. I dispense my personal data on need to know, not want to know, and I am the sole arbiter in assessing whether that need exists.
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If the job drain continues out of the USA and I suspect out of Britain from bits in some of your posts, privacy won't matter a hell of a lot cause no one will care about out of work, no money, no credit, not property people like many of us will be.
Who the hell is going to care what you bankaccount number is when it's broke for example?
Right now, the 'equalization of the world' is going at an accelerated pace. Less for us, more for everyone else.
Don't know which is worse, money out of my pocket because of politicans giving it to big corporations or money out of my pocket cause of politicans giving it away to anyone with their hand out (in and out of USA).
(mumble, grumble, grousing, #$%@#$%)
roger
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Hi, Roger.
You don't get it -- it's not entirely less for us, it's more for the wealthiest 5% or so of us, who don't care at all about the rest of us. Their is indeed class warfare going on -- and the upper class is winning, big-time.
-- Dave K.
Speakeasy Moderator
click here to email semods4@yahoo.com
The opinions expressed above are my own,
and do not necessarily reflect those of CNET!
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What is clear, is the insidious permeation of communism into decent society didn't die with the fall of the reds. It simply migrated with the bloody grasping immigrants and cheap third world peasant labour.
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Hi, Dale.
A complete non-sequitur. Exploitation of cheap third-world labor is acharacteristic of unregulated capitalism, not communism or socialism.
-- Dave K.
Speakeasy Moderator
click here to email semods4@yahoo.com
The opinions expressed above are my own,
and do not necessarily reflect those of CNET!
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