Computer Help forum

General discussion

Grif, need your help for a friend

by lindahub / February 2, 2006 6:10 AM PST

He has Compaq Presario with Windows 98 2nd Edition - one day no sound. In Device Manager, Sound is ESS Allegro PCI Audio WDM and the device is not working. It says NTKERN.VXD, MMDEVLDR.VXD device loader for this device could not load the device driver. We tried to update the driver and got as far as asking us to put in the Win 98 CD which did not come with the computer. That was as far as we could go.

Any suggestions, please?


Discussion is locked
You are posting a reply to: Grif, need your help for a friend
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Grif, need your help for a friend
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Linda, You'll Need To Get the Win98 CD..
by Grif Thomas Forum moderator / February 2, 2006 6:43 AM PST

Any Windows 98 SE CD will do as long as your friend has the legal license and product key for the OS. In addition, you can sometimes "Browse" and direct the "CD Request" window to look at the C\Windows\Cabs folder on the Windows 98 computer.. The CABs folder will frequently allow the installation to continue because all the Win98 files are there.

If that doesn't work and the updated driver doesn't help, there are a couple of other things I would do as long as you have a copy of the updated driver installer. First, I would access Device Manager in Safe Mode, then uninstall the sound device from Device Manager. (If there are any duplicates of the sound device, remove them as well.) Now turn off the computer and unplug it, then take the cover off the computer and reseat the PCI sound card..Once that's done, plug the computer in and restart the computer.

Windows 98 should recognize the sound card, (if it's working properly) and install the default drivers for it. Once that's done, then install the updated drivers again.

If you've done all of the above and it's still not recognizing the card correctly, then you may need to get a new card.

Hope this helps.


Collapse -
Drivers also
by TONI H / February 2, 2006 7:14 AM PST

You can download the drivers for the Allegro from my site if needed.

There are two version numbers...chronologically you can see which one is the newer one because it has the higher number. They both worked fine for my W98SE system.


Collapse -
by lindahub / February 2, 2006 10:30 AM PST
In reply to: Drivers also

I'll try your site. Should I try to download your drivers first before uninstall/reinstall??

Thanks for your help.


Collapse -
(NT) (NT) Yes, Prepare Beforehand..Have The Drivers Ready
by Grif Thomas Forum moderator / February 2, 2006 10:35 AM PST
In reply to: Thanks,
Collapse -
First things first
by TONI H / February 2, 2006 6:48 PM PST

since the sound is the immediate issue and could be the easiest to resolve, download and install the drivers mentioned from my link.

After rebooting, if the sound isn't back, we have to determine if Compaq put a link to a hidden partition for repairing and reinstall on the desktop somewhere since most vendor built systems for quite a while have stopped providing install cd's. They've gone other routes instead.

It could be a separate partition on the drive (using a different driver letter than C: ) or they could have all the Windows installation CAB files in a separate folder on the harddrive C: (normally under C:\Windos\Options\CABS in windows explorer).

Prior to doing ANY reinstall or format and clean install, you MUST go to either and run their small free online program (you can download the program itself and put it on a floppy disk for future usage if you prefer) or go into the registry so you can get the Windows Product Code Key necessary for installing windows. Once you run the program, print out the HTML file that shows up. It will provide you with hardware information (maker and model number and driver version), software information by author, including the Windows Product Code Key, and all registration/license numbers required to install it, as well as all MS updates that have been installed by KB or Q numbers.

Very handy tool.

If you have to resort to reinstalling Windows, the Product Code Key in the Registry can be located by going first to START/RUN and type REGEDIT

Once there, click the plus mark in front of the following:

On the right hand side, scroll down until you see Product ID and Product Code Key....get the CODE KEY number and make sure you write it down exactly as shown.

One other suggestion....look on the back of the computer, on the sides, and UNDER the case...some vendors put the Windows information on a sticker in any of those places.

If you still have problems, you can contact Compaq at their combined with Hewlett Packard website with the Model number, serial number, etc. off that label on the back of the computer, and request replacement installation disks for it. They might charge a small fee for it, but it will be worth it to have it.

Or they can tell you how to create a set of installation disks from what is on the computer if that feature is available on that system.


Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

The Samsung RF23M8090SG

One of the best French door fridges we've tested

A good-looking fridge with useful features like an auto-filling water pitcher and a temperature-adjustable "FlexZone" drawer. It was a near-flawless performer in our cooling tests.