Samsung forum

Question

grey circle with 3 black dots

by jethrotull180 / August 31, 2015 1:17 PM PDT

hi I've got this icon popping up on my screen and when it does I've got to close page down then re-open as it stops me doing anything any ideas what it is or if I can turn it off.

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Clarification Request
Is this a phone, tv, laptop or ???
by R. Proffitt Forum moderator / August 31, 2015 1:28 PM PDT

Windows PCs get a lot of infections. If you have an infected PC I like bleepcomputer for how they scan and more.

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samsung s6 edge
by jethrotull180 / August 31, 2015 5:39 PM PDT

it is a phone

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Here's the prior discussion on that.
by R. Proffitt Forum moderator / August 31, 2015 6:37 PM PDT
In reply to: samsung s6 edge
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looks like my lost button
by James Denison / August 31, 2015 6:50 PM PDT

but the mystery is how it got from when it was last seen entering the washing machine to that phone!? I'm missing a sock too, if anyone finds it...

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I can't use that for a clue.
by R. Proffitt Forum moderator / September 1, 2015 6:16 AM PDT

Android like other OSes gets updates and such. You can factory reset it but my bet is that you'll get it back.

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Just like any other OS
by itsdigger / August 31, 2015 7:15 PM PDT
In reply to: samsung s6 edge

Android isn't infallible just because it's built on Linux.
Go figure...
Restore it to factory specs and be done with it...
Digger

All Answers

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Answer
could be updating
by renegade600 / August 31, 2015 1:37 PM PDT

without knowing what type of device you are talking about, it could be that something is updating. Let it go for a while, no more than an hour and see what happens.

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samsung s6 edge
by jethrotull180 / August 31, 2015 5:41 PM PDT
In reply to: could be updating

the icon has been there for a few days now and getting annoying

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Answer
try wiping the cache partition
by renegade600 / September 1, 2015 1:39 AM PDT

try wiping the cache partition. It will not affect your settings or data.

Press and hold the Power/Lock key, tap Power off, and then tap OK to turn off the tablet.
Press and hold the Power/Lock key and Up Volume key at the same time.
Release the Power/lock key when the Samsung logo appears.
Release the Up Volume keys when the Android image appears.
When the menu appears, press the Down Volume key to select Wipe cache partition.
Press the Power/Lock key.
Once the message, “Cache wipe complete” appears on the screen below the menu, Press the Power/Lock key to select Reboot system now.

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