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Graphics card issues

by ec_sincity / May 15, 2009 11:54 PM PDT

My Geforce 9600 GT died on me afew weeks ago mid game , the usual blue screen bla bla bla !

After numerous attempts to reboot the computer no success was achieved , so I plugged in my previuos graphics card ( which I'm still using now .. geforce 7300)and successful boot was achieved immediately.

I sent my 9600GT back to place of purchase as it was only 8 months old , it was eventually returned to me and the company said they tested it and found no fault.After re-installing this card in my PC I found that it still didnt work , monitor reported "no signal" at power on.I have reset bios , reformatted and installed windows ,swapped the memory modules ,removed or replaced other hardware to ensure no hardware conflicts etc etc , but to no avail.

Now I'm presuming this card is indeed dead and that the company who sold me the card have made a mistake , or they're fobbing me off !

Although we have multiple PC's here at home this is the only one with a PCIE slot , therefore I have no surefire way of knowing if the graphics card is indeed dead , although Im going to ask a friend to test it for me.

The reason for my post here is to ask these 2 questions :

1.Is there a known issue (even though I ran this card with no problems for 8 months) , with my pc specs ?? (specs at end of message)

2.Is there a program that can actually test the integrity of my motherboard for failing or problematic slots , in this case the PCIE slot ?

Im not going to list operating system specifics other than to say its fully updated win XP (32 bit) , because my monitor is reporting "no signal" at power on , which is before any drivers are loaded.

PC specs are :

Motherboard : MSI K9N Diamond , latest bios
Sound card : onboard audigy disabled , using Creative XFI fatality champion
HDD: Deskstar SATA 160GB (boot drive),Deskstar 120 IDE
DVD Rom : Pioneer DVDR 112d (firmware updated)
RAM: 2 x 1gb corsair 800 mhz (tested ok with memtest)
CPU: AMD dual core 4000+ (no overclocking)

The graphics card in question is a Xpert Vision 9600 GT 512mb.

I apologise for the length of this post , and look forward to any help offered.

Many many thanks in advance Happy

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Just sharing.
by R. Proffitt Forum moderator / May 16, 2009 12:21 AM PDT
In reply to: Graphics card issues

A recent merry go round with some customer on all too similar a failure.

Card worked fine in other machines. (just not theirs.)
Lower wattage cards work fine in their machine.
They could not accept it was a power issue.

We had to return the whole thing to them since they could not accept it was a power issue. Now we wait.

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Just sharing reply
by ec_sincity / May 16, 2009 12:40 AM PDT
In reply to: Just sharing.

First, many thanks for the reply Happy

I can understand your frustration with this similar/if not same issue , however I would like to point out that my graphics card worked seamlessly for a full 8 months , with all the extra USB addons sucking up power EG: gamepad , steering wheel , usb card reader etc etc.

My recent re-testing of this graphics card was done with everything unplugged that wasn't necessary.All i had plugged in and powered up was the graphics , soundcard ,DVD drive and one of my two installed hard drives , the SATA one.This was to ensure that no un-necessary power was being sucked from the PSU.

If all people who complain to the suppliers about their hardware could make the effort to eliminate certain scenarios , then I'm sure your job would be a whole lot easier.
Best of luck with it matey , and thanks again for your reply Happy

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by ec_sincity / May 16, 2009 12:43 AM PDT
In reply to: Just sharing reply

This could still be a fault with my PSU ... thats the next thing to check if my friend can test the card with success . In which case I am prepared to eat humble pie !

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A new PSU and 8 months later.
by R. Proffitt Forum moderator / May 16, 2009 3:03 AM PDT
In reply to: Just sharing reply

It may not be able to deliver the same power. This is an area that many need an education on but when they are at a service counter they do not want to hear it. They want you to admit the card is bad or better yet that the card damaged the PC and you will take care of it for free.

Well this does happen a lot and since I'm able to share such freely I do.

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