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Question

Graphics card issue

by Gazzabib / September 13, 2017 1:52 AM PDT

r/techsupportOpen
GTX 750 ti problem
u/gazzabib
Im guessing it maybe broke but this is my issue

I upgraded my pc to.. Asrock pro 4 Ryzen 5 1600x Ddr4 ram (cant remember the brand) Running my old evga gtx 750 ti.

Never had any issue before.

Problem happened first when running overwatch.

I got the lost render device crash. I roll back the drivers to the ones released in april and its runs ok.

I have no problems running guildwars 2 on near max settings. But hearthstone lags ALOT.

I check maintenance in windows control panel and i have HARDWARE ERROR alot. Since rolling back the drivers it seems to be stable. I played 20 mins of overwatch with no problem.

Is this a sign to change GFX card or is there something else causing the issue?

Thankyou

EDIT Just to mention my old system i was running a athlon 4x 860k and some micro mobo and had nooooo issues at all albeit i had to run it on lowest settings.

My temps are fine. No higher than 60degrees Windows 10 home fresh installion on ssd

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All Answers

Collapse -
Answer
Gpu
by Bob__B / September 13, 2017 4:15 AM PDT
In reply to: Graphics card issue

Did you get the latest bios and drivers for this new mobo?

Asrock pro 4 seems to have a few models.

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bios
by Gazzabib / September 13, 2017 6:07 AM PDT
In reply to: Gpu

ill double check, im sure its up to date but worth a check
its the Asrock pro4 ab350M

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bios
by Gazzabib / September 13, 2017 6:10 AM PDT
In reply to: Gpu

i checked and i think i installed the ab350 drivers and not the ab350m
im not sure if this would be the issue, but common sense to me says it should. i better go change them anyhow.

Collapse -
Answer
The clue here for me is Ryzen.
by R. Proffitt Forum moderator / September 13, 2017 7:29 AM PDT
In reply to: Graphics card issue

Actually there are two clues. The second in a moment.

Ryzen is notorious for having to update the BIOS until everything works. This nugget is on the web so I won't vet or show links.

The second clue is the upgrade. A common issue occurs when folk upgrade the motherboard (this is major) and don't fresh install the OS as well as skip the BIOS since well, folk are just scared of BIOS updates. But NOW IS THE TIME while it's in warranty and has support. DO IT. DO IT. DO IT.

If the Windows OS is the old one from the prior system, you're going to have a rough week.

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Ryzen
by Gazzabib / September 14, 2017 1:40 AM PDT

I bit the bullet amd update bios which went without a hitch. Also used most up to date drivers for asrock ab350m pro4 and my evga geforce gtx 750ti

It seemed to stablise it. I get an error in the security and maintence section.
Well 2 actually.

I get nvidia shell error. ( cant remember as im at work and unable to check at the moment

And i get hardware error.
It also only crashed once last night.
Soooo its getting better but by no means perfect

Collapse -
This appears to be the life of Ryzen owners.
by R. Proffitt Forum moderator / September 15, 2017 8:35 AM PDT
In reply to: Ryzen

BIOS updates and sometimes a fresh OS install. I'm not sold the pain is worth it yet.

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