Computer Help forum

Question

Graphics Card Error? Please Help!

by LordOfTheEnd / November 20, 2017 6:47 AM PST

So recently I have built a new computer. I have only had it for a couple months when the screen just dies. The colors invert and there are a bunch of weird graphical issues. I have figured out how to fix it but it takes a couple of minutes and each time it closes whatever I am doing. The first time I thought it might be a weird thing that happened once, but about a month later it did it again. And again. And again. I have tried cleaning it of dust and that worked for about a day, and then it happened again. It happens (about) every 20-60 minutes. Thanks!

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Clarification Request
Info
by LordOfTheEnd / November 20, 2017 8:20 AM PST

Ps: Thermaltake Smart 500W
Graphics Card: EVGA Geforce GTX 1050ti
CPU: Intel i5 7600k
Motherboard: Gigabyte GA-Z270X-UD3

If you need any more info please let me know.

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(NT) Did you load the proper driver files for it?
by James Denison / November 20, 2017 8:34 AM PST
In reply to: Info
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(NT) Yes I Did
by LordOfTheEnd / November 20, 2017 8:51 AM PST
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what do you mean by....
by James Denison / November 20, 2017 9:00 AM PST
In reply to: Yes I Did

..."the screen dies"?

Have you tried a different cable?

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Screen
by LordOfTheEnd / November 20, 2017 9:19 AM PST

It kindof inverts all of the colors, makes everything blurry, and adds a weird rainbow outline to everything. I will ssend a picture next time it happens.

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Clarification Request
Also
by LordOfTheEnd / November 20, 2017 8:22 AM PST

I have not overclocked my computer.

All Answers

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Answer
Need more info
by itsdigger / November 20, 2017 6:57 AM PST

The Pro's can't do much but give generic answers unless you tell more.
How about posting a Speccy .
Also tell them about the type of Power Supply you have ....

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Answer
The time of 20-60 minutes
by R. Proffitt Forum moderator / November 20, 2017 9:03 AM PST

Does point to a device, card or chip having issues with warmth. I didn't write heat because something can become sensitive to getting warm well below it's usual max temperatures.

A Web Speccy might show if there is a temp issue. Try to make that report at 20 minutes so we see normal temps and not something that is just minutes from a cold boot.

The symptom is usually graphics related or in very rare conditions a mismatch of parts. For example the BIOS on a new build SHALL be current. This is the best time to get it current as everything is in warranty.

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from speccy
by James Denison / November 21, 2017 12:56 PM PST
In reply to: Speccy

Not Installed
11/20/2017 NVIDIA - Display - 10/27/2017 12:00:00 AM - 23.21.13.8813
Installation Status:
Failed
NVIDIA Display driver update released in October 2017
=======================================
https://www.file.net/process/discord.exe.html
=========================================
hamachi-2-ui.exe
check the MD5 on yours to verify it's not malware
https://file-intelligence.comodo.com/windows-process-virus-malware/EXE/HAMACHI-2-UI
https://file.info/windows/hamachi-2-ui_exe.html

Last good one?
Filename: hamachi-2-ui.exe Latest Known Version: 2.1.0.124
Developer: Logmein, Inc. File Size (Bytes): 1955208
Software: Hamachi Client Operating System: Windows
Description: Hamachi Client Application
MD5: faa143882ec70760632573f00b76d083
SHA1: 146B1E6DF23D529C32394F2F26415BF4435CE1AD
=======================================
Twitch - some have had problems with it slowing their computers down.
-=============================================

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Answer
Speccy reading. Why is the BIOS out of date.
by R. Proffitt Forum moderator / November 21, 2017 11:33 AM PST

1. On a new build, always make the BIOS current. From the maker they write "Update CPU micro code to fix HT flaw issue" which among other things could cause crashes.
ADVICE: Update. Will it fix it? NO. All advice is to remove what we can see in the Speccy as possible problem areas.

2. JAVA. Unless you know what this is for, uninstall till stable.

3. UPTIME was under 3 minutes so temps are unknown as well as all apps that may start later.
Try this later to sniff out if something is heating up fast.

4. Many svchost entries. Turn this off:
Read https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

5. Twitch, Skype. Disable for now until stable.

Overall nothing stands out. That out of date BIOS should be dealt with then install drivers again like you do with a clean W10 install. BIOS, Motherboard, audio, LAN, WiFi and so on from the board makers. Do not rely on Microsoft or apps to do this. Do it the old fashioned way.

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To me, little change.
by R. Proffitt Forum moderator / November 22, 2017 11:28 AM PST
In reply to: Speccy

BIOS still out of date, many SVCHOST entries.

I have to ask, did you work the list?

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yes
by LordOfTheEnd / November 22, 2017 1:14 PM PST
In reply to: To me, little change.

I updated the BIOS and my Windows upload thing was already turned off.

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Not done according to the Speccy report.
by R. Proffitt Forum moderator / November 22, 2017 1:39 PM PST
In reply to: yes
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Speccy
by LordOfTheEnd / December 3, 2017 11:02 AM PST
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