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Question

Graphical Issues

Aug 28, 2018 4:24PM PDT

I've been having graphical problems after recently upgrading to a GTX 1080Ti.

I've been getting a lot of errors with the source "nvlddmkm" with event ID 13 and have had a few freezes from this while playing World of Warcraft.

I've already run DDU and clean installed Graphics Drivers and that has not helped.

Here is my Speccy Link - http://speccy.piriform.com/results/ZkAA3BjOkTYNfgGX7ktEsH8

Post was last edited on August 28, 2018 4:26 PM PDT

Discussion is locked

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Clarification Request
Can you add a few details?
Aug 28, 2018 4:39PM PDT

1. The make, model and age of the PSU.
2. The age of the system.
3. If you tried it with the case cover off.

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Details
Aug 28, 2018 4:50PM PDT

The PSU is the EVGA SuperNOVA 850 G3 Power Supply.

I purchased the PSU on 17.08.18

The CPU and Motherboard for the system were purchased in November 2016.

I have not tried with the case cover off.

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Clarification Request
I'd try it with the case cover off.
Aug 28, 2018 5:28PM PDT

1, The PSU is ample.

2. The case cover off test is next and a check that all fans work like new and there is no lint or dust on the heatsinks.

3. The CPU Voltage looks low at 0.864 V
There are many discussions on what the value should be like http://www.tomshardware.com/answers/id-3083420/6600k-stock-voltage-overclock-question.html so I'm going to ask you to check with CPUz and get it up to just over 1.0V.

4. Try the XMP memory profile in the BIOS.

5. Why is the Monitor Frequency at 30Hz? I can't find what the monitor model is but this is usually caused by incorrect cables or other issues. Pick over https://www.google.com/search?q=30+hz+nvidia+1080+limit

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Voltage and Monitor Frequency
Aug 28, 2018 5:57PM PDT

According to a forum post, the reason why my Monitor Frequency was at 30Hz was because I hadn't enabled a setting called "HDMI Ultra HD Deep Color" which when enabled, allows the Monitor to reach 60Hz.

I've also checked CPUz and got a result of between 1.072 and 1.084V - Is there a way I can link a report of this?

I'll try the case cover test and the XMP Memory Profile in the morning, It's currently 2am for me.

Here's the Speccy for Proof of the Monitor - http://speccy.piriform.com/results/U1G2z0LJ1dmPtuTggR7C5W6

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XMP
Aug 28, 2018 6:02PM PDT

I've enabled XMP in BIOS Profile.

will test with case cover off in the morning.

Post was last edited on August 28, 2018 6:02 PM PDT

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I take member's word on such things.
Aug 28, 2018 6:20PM PDT

I read "Monitor Frequency: 60 Hz" which should look smoother than before.

On the odd list of fixes I didn't think would help is to replace the HDMI cable. You can google about that but it's just on my odd list of things that are reported but I haven't run into *yet."

That said, when I get cables I get the AmazonBasics models.

-> Good to read the CPU voltage is in the range I find to be more stable. Sometimes Speccy gets the lower values so I go back in with CPUz. I take member's word on such things so no link required.

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HDMI Cable
Aug 28, 2018 6:27PM PDT

the Monitor came with an HDMI Cable - the Monitor I purchased on Sunday and which arrived late afternoon Tuesday.

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Is this a clue?
Aug 28, 2018 6:39PM PDT

So can you report that all was well prior to the new display?

I can't find the exact LG so you want to also check if the TV or monitor has firmware updates.

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All was well
Aug 28, 2018 6:46PM PDT

Prior to purchasing the Monitor, I was experiencing the same issues with the Graphics Card - I purchased it because the TV I was using prior wasn't 1920x1080.

It's the LG 24UD58 23.8" IPS 4K UHD Gaming Monitor.

Post was last edited on August 28, 2018 6:48 PM PDT

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OK, so the problems started with the new monitor.
Aug 28, 2018 6:59PM PDT
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Sorry forgot to write why UHD 4k matters.
Aug 28, 2018 7:00PM PDT

It will push the graphics system much harder. About 4 times more work than an 1080p display.

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Edit
Aug 28, 2018 7:04PM PDT

Sorry, I suppose you didn't see the edit before replying - the problems didn't start with the new monitor, they have been a constant since I first installed the GTX 1080Ti in the system.

The Order for the GTX 1080Ti was placed on 06.08.18 and it arrived and was installed on the 09.08.18

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Current State
Aug 28, 2018 7:08PM PDT

I will say that I cleared the event viewer log about 4 hours ago and haven't encountered any of the "nvlddmkm" errors but I also haven't tried to launch into any games since.

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Speccy
Aug 29, 2018 5:34AM PDT

How can you have a 3GB gtx 1080 ti?

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I think there were discount models
Aug 29, 2018 8:22AM PDT
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11GB > 3GB
Aug 29, 2018 9:02AM PDT

That's some discount.

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If there is that much less video RAM
Aug 29, 2018 9:25AM PDT

I can see it lead to very annoying delays, glitches and more.

The nvlddmkm could be that the driver is not for this special card.

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Speccy Issue
Aug 29, 2018 9:42AM PDT
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Thanks for the update about the GPU.
Aug 29, 2018 10:47AM PDT

If DDU in safe mode and latest drivers doesn't clean this up, time to call the new GPU's maker's support. They get these calls all the time and may have new ideas.

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Unsure
Aug 29, 2018 9:34AM PDT

I shouldn't have a 3GB GTX 1080Ti - the GPU I purchased was the EVGA NVIDIA GeForce GTX 1080 Ti 11GB SC Black Edition iCX Cooling