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Question

Graphic card not working after Windows 10 update

Jul 22, 2017 7:46AM PDT

A little over two weeks ago I chose to "Install update and shut down" my computer before I went to bed. Next day when I start it, the screen is stuck at 800x600 and when I check my device manager my graphics card, a NVIDIA GeForce GTX 980, is marked with a little orange triangle and a "!". When I click on it I can see the device has been stopped because a problem has been reported (Code 43). Now, I've been googling solutions. I've tried updating the drivers from the device manager, I've installed them from NVidia experience installation program and I've tried downloading them separately from Nvidia's homepage and installing them from there. I've redone these steps multiple times but NO luck. The graphic card is still not working. I've also tried uninstalling from the device manager but then the screen turns black and I have to restart the computer.

I do see it takes up more space on my disc so I do believe something was installed but it still doesn't work.

I am curious if this originally had to do with a space problem on my disc. (Fully updated windows 10 today since it didn't seem to work before?) When restarting after installing windows update I got a message that said something about "refering to memore couldn't write 2jkjsaiodjaskx30 to 00000000000x30" (sorry for the random numbers, but the message closed down before I could write it own/take a picture). But I've cleaned so I had 20 GB free and tried installing the drives, with no luck.

Is there any way to fix this? I am desperate and I have to do art coursework on the computer, which I currently cannot.

Discussion is locked

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Answer
First, not the first time this happened.
Jul 22, 2017 7:51AM PDT

I saw that on Windows XP, 7 and so on.

The usual fix is to install the drivers from the GPU maker. In rare cases I have to use a driver cleanup utility then install the driver pagage.

-> TODAY I find folk are expecting Apple like "it just works" and Windows is not to that level yet. We get to work issues, find drivers. To some Microsoft is a dinosaur but it's still can be useful if not for the having to work to get it to work.

Try the latest GPU maker's driver or what they suggest. Also, settings may have to be redone.
And here's the driver cleaner I used -> http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

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Still doesn't work
Jul 22, 2017 8:29AM PDT

First of all, thank you for your message. I downloaded the program and uninstalled with it. I then I did a clean install of the NVIDIA drivers, but my graphics card still doesn't work! It's still not working in device manager. Also when I enter NVIDIA experience program later (installed when I reinstalled the drivers) it's like it doesn't recognize I already installed the drivers and ask me to install them once more with it. Tried that too but they still don't work and my screen is still stuck at 800x600. What is going wrong?

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Just A Thought...
Jul 22, 2017 8:59AM PDT

Sometimes, Windows Update will incorrectly update the onboard/integrated graphics card and enable it while disabling the separate stand-alone card. Check in Device Manager and see if you have an integrated card and see if it's been enabled. If it has, boot to Safe Mode, then disable the integrated card and enable the nVidia card. Of course, your computer may not have an integrated card, but it's worth a check.

If this is the case, you might now be able to uninstall the old nVidia driver, then install the latest.

Hope this helps.

Grif

Post was last edited on July 22, 2017 9:01 AM PDT

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If the Nvidia is not working in the device manager.
Jul 22, 2017 9:16AM PDT

I turn to checking out the motherboard chipset drivers. These are machine specific so I'm back to the machine or motherboard maker.

And read what Grif noted.