Computer Help forum

Question

GPU/HD/MOBO Problem Help!

by Unfortunate_Circumstances / February 2, 2016 4:49 AM PST

Hello, I recently bought a Arctic Accelero Xtreme III to replace my R9 290's stock cooler in hopes of improving its infamous temperature problems. However, while I cannot determine if this is the result of coincidence, i cannot get a signal out of the GPU. There has been at times it would connect and display on my monitor then disconnect seconds later. When my GPU is not connected and I'm using my MOBO's GPU, I am getting the error of "Media Test Failure Check Cable". I have already looked into solutions to solve that problem by 1) Reseating HD and checking cables 2) Double checking that BIOS bootup is correct. The problem still exists. I do not have another convenient computer to test specifically if my GPU, HD or MOBO is the problem. Are the two problems linked, or is this just coincidence? I will also add that when installing the GPU fan, I stupidly hooked up both the fan's electrical cable to (please excuse my terminology) the power supply cable, and a small amount of fumes were released. I initially thought when the first problem occurred that my GPU was fried. However, it has worked on occasion when booting up my PC before losing connection. So, GPU, HD, or MOBO?

Discussion is locked
You are posting a reply to: GPU/HD/MOBO Problem Help!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: GPU/HD/MOBO Problem Help!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
fumes
by R. Proffitt Forum moderator / February 2, 2016 7:11 AM PST

That's the sign that something fried. I have yet to see fumes from fresh heatsink work so given the story and lack of PC detail, when I see a machine like this I check to see if the motherboard and CPU support ON BOARD VIDEO. If so I pull the GPU out and try ON BOARD VIDEO.

Collapse -
Response
by Unfortunate_Circumstances / February 2, 2016 7:53 AM PST
In reply to: fumes

I do think that something might have fried, though I do not think it was the GPU. (at least I'm hoping anyways) The fan essentially was not connected to the GPU at all upon first boot up, and the fumes as I determined came from the cables where I connected the fan. I will double check again ALL cables to ensure that the problem is not my HD power connection. I did not check this because the fans connected to that cable work fine. On board video as in the motherboard's internal graphics? If so, I removed my GPU and tried to see if it worked without it, but then I encounter the "Media... " error. Reading solutions to that error only link to HD or MOBO problems. This could explain why my GPU does not connect to the MOBO. I am rechecking the cables now.

Collapse -
Sorry
by R. Proffitt Forum moderator / February 2, 2016 8:24 AM PST
In reply to: Response

One day I wrote motherboard internal graphics and the member will ask me if that means onboard graphics. So yes.

Collapse -
Next Steps
by Unfortunate_Circumstances / February 2, 2016 9:17 AM PST
In reply to: Sorry

No worries! I rechecked the cables and everything seems fine with the HD. Do you think capacitors have anything to do with this? I noticed that a lot of mine are very loose.

Collapse -
Need a picture.
by R. Proffitt Forum moderator / February 2, 2016 9:31 AM PST
In reply to: Next Steps
Collapse -
Delay
by Unfortunate_Circumstances / February 2, 2016 9:48 AM PST
In reply to: Need a picture.

I can send you a picture of them early evening since I am at work. I took the liberty of buying a new motherboard (ASRock Z97 Killer LGA 1150) and a hard drive (Toshiba 1 TB 5400RPM), which comes in tomorrow. There also is the possibility that my GPU is at fault somehow. I will post pictures of that too later tonight. I have read that the GPU can short circuit of the thermal paste gets on the circuit. Could that be a possible factor? I am unaware exactly what happens if a GPU short circuits.

Collapse -
No one is sure what happens when GPU short circuits.
by R. Proffitt Forum moderator / February 2, 2016 10:02 AM PST
In reply to: Delay

That's the nature of shorts. You can't be sure what will happen.

The thermal paste I use is non conductive. I can't know what you use or if you applied too much.

Collapse -
Wait till later

Okay, i'll take pictures of everything tonight to give you a better idea of my parts around 5:00pm.

Collapse -
Well that looks bad.
by R. Proffitt Forum moderator / February 2, 2016 4:27 PM PST
In reply to: Pictures
http://i.imgur.com/395KdaN.png

It looks like there's a missing screw in the backing plate.
Also, I can't tell but the backing plate could have shorted out the backside of the GPU.

This GPU is now highly suspect and should be returned to factory condition and tested in some shop hound PC that we don't mind blowing up.
Collapse -
Confirmation
by Unfortunate_Circumstances / February 2, 2016 4:46 PM PST
In reply to: Well that looks bad.

About that last screw, I had purchased the fan open box, and it was missing one of the screws. Everything else in the fan was fine. Are you positive that the backplate shorted the GPU? Again, the fan was not connected to the GPU as it should've been. It was connected to a power supply cable. In addition, the fumes were not originating from the card, but from one of my cables.

Collapse -
Sorry no.
by R. Proffitt Forum moderator / February 2, 2016 4:56 PM PST
In reply to: Confirmation

I'm not there to see if the back plate shorted out. It looks highly suspect and missing parts too. Or it's just the wrong model for the GPU.

As to the burned cable, well that's suspect now too. If it's from some PSU, the PSU is suspect too.

Again, I'd return the GPU to stock and hope.

Collapse -
Do not think GPU
by Unfortunate_Circumstances / February 2, 2016 5:07 PM PST
In reply to: Sorry no.

How would reverting the card back to the stock fan help the problem? I'm not sure if I can since the VRM's no longer have the thermal (whatever it was) paste on them. The cables look fine, nothing looks like it was burned in all honesty, and the PSU has been powering the computer fine. I would still like to add that my GPU had projected the display on occasion during startup but then disconnect seconds later, so I'm not convinced that the GPU is fried/short circuited. I am borrowing a friend's hard drive to test on the computer to see if the HD is at fault. Meanwhile hopefully my MOBO will be in tomorrow to confirm that the MOBO issue is not at fault. If all else fails, I would consider the GPU to be the perpetrator.

Collapse -
Good luck.
by R. Proffitt Forum moderator / February 2, 2016 5:39 PM PST
In reply to: Do not think GPU

I wrote it's suspect and how I'd test it in some shop hound dog machine.

You wrote the smoke came from cables so for me I don't like unreliable PCs. I replace cable or if it's from the PSU replace that.

Well, I fibbed. Unlike many shops we have not only a DVM but an oscilloscope which we can see if a rail is good or bad.

Collapse -
Response
by Unfortunate_Circumstances / February 2, 2016 5:57 PM PST
In reply to: Good luck.

Well it's to primarily see what's at fault. I do not have access to another computer to really test the parts, and my car is not on campus to drive to a well known pc repair shop. The only place I could take it is to the IT center, but I doubt the creditability of work study students to pinpoint the problem. Ultimately we'll see tomorrow. I will try to replace the cable and see if that has any impact.

Collapse -
One Problem Down, Another Begins
by Unfortunate_Circumstances / February 3, 2016 1:12 PM PST
In reply to: Response

Okay, so my HD and MOBO arrived a few moments ago, and I first tested the HD on the system to see what would happen. In fact, the problem the PCI Error occurs is because my HD was likely fried. My BIOS does not detect my other hard drive, and I'm assuming it's dead. I have no installed the new MOBO yet, but I am having difficultly figuring out how to install Windows on the new HD. I initially thought I needed to transfer data from my dead HD to the new one, but apparently this will not work on preinstalled window computers. I am in need of the product code. However, I cannot figure out how I would install windows on the new HD. Any idea how I would go about this?

Collapse -
Tell about this Windows.
by R. Proffitt Forum moderator / February 3, 2016 1:21 PM PST

Preinstalled Windows, also known as OEM versions die with the motherboard. This nugget is on the web so I won't write at length.

What OS do you have now?

Collapse -
Rip
by Unfortunate_Circumstances / February 3, 2016 1:27 PM PST

Crap, guess I'll have to look into that. I had Windows 7 originally on my computer, did not upgrade at all.

Collapse -
Addition
by Unfortunate_Circumstances / February 3, 2016 1:28 PM PST

Should I also assume that my MOBO is dead if it still gives me the error of "Reboot and Select proper Boot device"?

Collapse -
If you've followed directions.
by R. Proffitt Forum moderator / February 3, 2016 1:44 PM PST
In reply to: Addition

And the other parts test out in other PCs then yes.

But I can't tell from here if you tried say some bootable CD, USB or other thing.

Collapse -
Good News, Bad News
by Unfortunate_Circumstances / February 4, 2016 10:03 AM PST

I'll start off with the good news. The good news is that my computer is finally about to boot up again. It surely is a big relief that it's at least in working condition. The source of the problem was again the hard drive, and because it was fried, my MOBO could not access its windows files. It turns out that my MOBO was not a OEM copy of windows. My windows was on my HD, so I installed the ISO, and reactivated it on my old MOBO. Now on to the bad news. I have installed the GPU drivers for my R9 290, but whenever I turn it on with it plugged in, the computer does not bootup nor does it allow any displayed from my GPU nor my on board graphics. I have been researching about possible fixes for this. My PSU wattage is high enough for my card hence it was able to support it for the past few months. All of my cables were securely plugged into the card, and my card was securely seated on the MOBO. I will continue to research why it will not start up, but I wondered if you had any suggestions.

Collapse -
Remember I can't see your GPU
by R. Proffitt Forum moderator / February 4, 2016 10:41 AM PST
In reply to: Good News, Bad News

I did take issue with the backing plate on 2 counts.

1. The missing mounting or retaining screw.
2. I can't tell if the metal backing plate was shorting out against the PCB and traces. It looked suspect which I might only be able to check if I was there to give it a look.

Collapse -
Unfortunately....
by Unfortunate_Circumstances / February 4, 2016 2:12 PM PST

Well seems like the verdict has come to an end.

http://s1026.photobucket.com/user/Allen_Isao_Iwasaki/media/20160204_165855_zps46ef82vd.jpg.html

Any way to fix this? Pretty upset that something like this could fry my hard drive, and gpu for something ridiculous. Instructions did not even specify the dangers of connecting the three and four pin converter, though clearly obvious with in depth research. I've read that the oven trick has brought back gpus to life though I assume short circuits are a different case instead of gpu old age.

Collapse -
That would be a first.
by R. Proffitt Forum moderator / February 4, 2016 2:32 PM PST
In reply to: Unfortunately....

You can try it but the short could have been from the +12V to the +5V and the consequences would be deep.

I didn't mention the usual 290 heatsink work. It's usually good enough to just redo the compound and then leave the case cover off. But that's hindsight. Here you seem to have dead things that need to go away or be replaced.

Collapse -
In other words
by Unfortunate_Circumstances / February 4, 2016 2:47 PM PST
In reply to: That would be a first.

So it's good as dead?

Collapse -
Thank you
by Unfortunate_Circumstances / February 5, 2016 12:27 PM PST
In reply to: In other words

Anyways, seems this post is settled then. Thank you for assisting me through this process. This definitely gives me some better idea on the specificity on mistakes when building computers. Again, thank you for your time. While I am not sure if this would be of any help, if you're in need of any help, assistance or advice, shoot me an email and I'll be glad to help in anyway I can!

Popular Forums
icon
Computer Help 51,912 discussions
icon
Computer Newbies 10,498 discussions
icon
Laptops 20,411 discussions
icon
Security 30,882 discussions
icon
TVs & Home Theaters 21,253 discussions
icon
Windows 10 1,672 discussions
icon
Phones 16,494 discussions
icon
Windows 7 7,855 discussions
icon
Networking & Wireless 15,504 discussions

REVIEW

Meet the drop-resistant Moto Z2 Force

The Moto Z2 Force is really thin, with a fast processor and great battery life. It can survive drops without shattering.