Question

GPU crash into black screen with sound still on but no input

Hello guys,
i have a 20months old custom water cooled PC.
it worked smoothly the entire time untill last week when i was playing Battlefield Hardline which i have been playing for a while with no problems whatsoever. Last week the game froze and i got a crash error about directX hang, i looked over fourms and EA help and found out that its a common error, before trying any fixes i uninstalled and reinstalled my graphics card driver and installed directX(latest one was 12) my PC is running win10 x64bit i started the game again and instead of the freeze my monitors went black(i have 2 of them) and they gave me the "no signal" icon on the top corner like if they are not connected, the game sound kept going normally and i had a youtube page opened and the music didnt lag or stop.i tried everygame i could get my hands on(CS:GO, battlefield 4, battlefield 3, Dirt rally, project cars, just cause, gta v.. and so on) all of them gave me the black screen and i have no keyboard or mouse input at all since they both have LED lights and they turned off, i had to hold my power on key to force turnoff my pc, it doesnt freeze if not ingames, i tried a lower graphics game which is Heroes of Newearth and it took around 2 hours of gameplay to crash.(all the game i mentioned eariler were running on ultra settings, but i lowerd them to low and tried boarderless window mode. i suspected a gpu error so i ran prime 95 and furmark for about 35 minutes each and nothing happened. i underclocked my gpu and still the games crash. my temps are normal and they dont reach 70C even in the stress tests, then i ran ram Tests and tried the built in windows memory digiantostic and it gave me no error. i stress tested my CPU and no errors crashes or overheating, so i wiped out all my hard-disks and clean installed windows 10 x64bit again and downloaded few games again and they still crashed the same way with sound still normal, i wiped the hard-disks again and installed windows 8 same thing then 8.1 and the same thing happened and now i installed windows 7 and the same thing happened again. After reading alot of fourms and troublshooting i found out that it might be my PSU
which has a 650watt output and i checked using "fanspeed" and the UFEI bootmenu and found out that the +12v is at 12v and the 5v is at 5v and the 3.3v is at 3.34v so its pretty much normal i removed all my 4 RAMs and i know that the second ram slot from the cpu side is the "starting" slot so i installed and tried them one by one in that slot and windows launched normally which indicated none of them are faulty. i have no idea what i should do now and i do not want to buy a new PSU or GPU then find out that the problem was somewhere else.
Thanks you all for your time and effort.
My PC specs are:
ASRock Z87m motherboard
Asus GeForce GTX 760 DirectCu II
4 ddr3 4GB RAMs
Intel core i7 4700k
2 kingstone 120gb SSDs
cpu and gpu are watercooled and i have an extra 3 fans to keep everything cool.
I tried running Win7, 8, 8.1, 10 ALL x64bit
uninstalled and reinstalled every driver i could possibly install and tried all the 15 outdated drivers on nivida website.
Thank you again.

Discussion is locked
Follow
Reply to: GPU crash into black screen with sound still on but no input
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: GPU crash into black screen with sound still on but no input
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Clarification Request
What PSU do you have

This does sound like a PSU problem.

- Collapse -
SeaSonic m12 ss-700hm 700watt

I really hope that it is a PSU problem since they are alot cheaper than anything i have in my setup and alot easier to replace since i dont have to redo the watercooling flushing and stuff.

- Collapse -
Wattage sounds good

But I believe this is a multi rail PSU .
I use single rail PSU's as I have been told they seem more stable.
Let's hear what the Pro's have to say.

- Collapse -
cpu was good enough for my rig for a year now

Yeah the wattage was more than enough for my rig but i think its some faulty cords or under/over circuit with the PSU that fried it a little or something, still better to buy a new PSU than replacing the cords. just gotta know for sure.

- Collapse -
Psu

That's a quad rail unit.
Not the best pick for gaming.
Shop for a 600/650 quality single rail unit.

- Collapse -
(NT) I had no idea that there are dual-quad-single rail units
- Collapse -
Forgot the message body ^-^

Do u have any recommendations to what i should buy, not cheap but not super high end either.

- Collapse -
I have two

of these Corsairs in separate computers and I can vouch for it.
I have yet to hear /see the fan run and have had no issues in 2 years now.

- Collapse -
IT doesnt say how many rails it has

Thank you for that i was thinking about the same one aswell but it doesnt say how many rails in the description of it though

- Collapse -
(NT) it is a single rail PSU
- Collapse -
Psu
- Collapse -
my psu?

so i should try to remove dust from my psu so it might work?

- Collapse -
Dust/psu

It's worth a try canned air is cheap.
Over time the psu can get loaded with crud.

The last time I blew out mine I was amazed at how much stuff came out.

- Collapse -
Gonna Give it a shot

Thank you for saying that, i clean my pc usually but i dont blow off air and stuff just like keep it clean on the outside thank you again.

CNET Forums