Windows Vista forum


Got stuck on Shut-Down screen, won't turn on.

by LoriJean22 / November 11, 2011 9:54 AM PST

Running Vista OS on Acer desktop Model AM5640-B5406A. Shut-down system before bed. Woke up and it was still shutting down, with the small white circle still spinning. I unplugged the computer. After five minutes turned computer back on and nothing happens. It is completely dead. Monitor still works. I do not know what to do. A friend suggested it could be the battery. If I spend $50 and that does not work, I'll feel I have wasted too much money. Should I take it to Office Max? They offer "Free PC Checkup". The store clerk told me they look at it and tell you what is wrong at no charge. Then I can decide if I want it fixed or consider purchasing a new one. Should I trust them? Is there any type of tests I can do at home?

Discussion is locked
You are posting a reply to: Got stuck on Shut-Down screen, won't turn on.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Got stuck on Shut-Down screen, won't turn on.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Easy way to test the battery
by MarkFlax Forum moderator / November 11, 2011 8:44 PM PST

There's an easy way to test the battery.

With the laptop turned off, take the battery out, connect the laptop to the mains adapter/charger, and see if it boots.

If it does then it is likely the battery is dead. Replace with an official ACER approved battery, do not use any cheap batteries.

If it does not boot, then the problem is with the system and not the battery.


Collapse -
Suprised this worked
by GC Pritchard / April 4, 2012 2:32 AM PDT

This has been an ongoing problem ever since I had the laptop completely reconditioned/updated 3 yrs ago at my local computer shop. They've never charged me for servicing since they did the original work.

Collapse -
Got stuck on Shut-Down screen, won't turn on.
by claudiapelz / April 25, 2012 6:33 AM PDT

i have had the same problem with my acer and guess what!
it was the battery
and do take advice and do buy a real battery from acer

hope this helps

Popular Forums
Computer Help 51,912 discussions
Computer Newbies 10,498 discussions
Laptops 20,411 discussions
Security 30,882 discussions
TVs & Home Theaters 21,253 discussions
Windows 10 1,672 discussions
Phones 16,494 discussions
Windows 7 7,855 discussions
Networking & Wireless 15,504 discussions


Meet the drop-resistant Moto Z2 Force

The Moto Z2 Force is really thin, with a fast processor and great battery life. It can survive drops without shattering.