General discussion


Apr 5, 2018 6:09AM PDT

Hi, I am new here, I have recently requested my Google data, they sent it to me via email, and when I click on download my data, i keep getting an error message. I have tried several times. Anyone else had this happen and what do i do to fix it? The below is what i get

500. That’s an error.

There was an error. Please try again later. That’s all we know.

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It's Google's Server Problem, Not Yours.....
Apr 5, 2018 10:38AM PDT

That doesn't fix the problem, I know, but at least you're aware of the issue. Unfortunately, there aren't any good fixes to this particular error since it's very non-specific. And since it's really a Google problem, there are only a few things you can try. Since you didn't tell us what email client you're using, it's tough to tell you where to go. But the suggestions below might help:

1. If you're using Gmail or other webmail type, try opening it in another browser and use the other browser to select the download button.
2. If you're using a ad-blocker of some type, try disabling it temporarily to download the mail.
3. Like the error message says, try waiting a day or two and try again.
4. Go back to the Google data page and change the method the data will be shared with you. Try placing the data on your Google Drive, etc.

Hope this helps.


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Apr 6, 2018 2:00AM PDT

Hi Grif

I will try your suggestions, thank you

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