Android forum

Question

Google Play store not installing apps

I got my Galaxy S8 the week it came out, and on Tuesday 5/30 I started having an issue where my work email app was not working correctly (Email app called Good). Whist troubleshooting that, I started to notice that apps would download and show 100% downloaded and then not install. I then do a restart after it would install that app on startup, as well a bunch of notifications, and app updates would pop up.

The issue started with the Good email app, where I would logon to it, I would get new emails, then it would stay open. Normally the app would lock up after a couple minutes. If I would close out of the app from the in app menu’s. log on to it again and it would work that one time, then stop working again. This is a app that uses a company server.

Now it seems to be affecting more then one of my devices. I also have a Galaxy Tab A and I cannot seem to install anything on there either. It also seems that the app will download 100%, and then hang. Then minutes, to an hour later it is installed. I have read on some forums that a factory reset has not always worked.

- Reinstalled the Good email app several times using different data sources (Mobile data, 3 different Wifi’s).
- Restarted the phone numerous times.
- In the App Manager I have
- - Google Play Store:
- - - Cleared Cache
- - - Cleared App data
- - - Uninstalled updates
- - Google Play services
- - - Clicked manage Storage, and cleared all data
- - Google Services Framework
- - - Cleared Cache
- - - Cleared App data
- - - Reset the app preferences
- From the internal storage settings, cleared the cache
- [From my tablet] removed google account and re-added
 
Things I have not tried yet:
- Factory Reset – this is the one thing I do not want to do.

I went to this site http://downdetector.com/status/google-play and I see a comment from today.
[QUOTE]Extra long delay in installing apps or updates after downloading, this has been happening quite regularly sometimes more than an hour. This happens also on my wife's android phone.[/QUOTE]

Discussion is locked
You are posting a reply to: Google Play store not installing apps
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Google Play store not installing apps
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
All good here.

In reply to: Google Play store not installing apps

But I use a Gmail account. I have known folk that use their own email accounts and descend to madness as Google apps and more stop working. Sorry but no, I do not enter any tar pit or dark areas. Here I know to use the Gmail for my Google App/Play store.

Collapse -
Wait ... WHAT

In reply to: All good here.

I do not know what this means!

Collapse -
You lead with a story about Good Email

In reply to: Wait ... WHAT

So I lead with my encounters with folk that will not use gmail. The problems they have with their Android phones are too much for me to help with. That is, I wait for them to soften up and get a Gmail account to tie the Android system all together and get it working right.

I am not here to debate if that's right or wrong. I want to save us both the time that would be lost if you decided to go another direction.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

DEALS, DEALS, DEALS!

Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.