Android forum


Google Play store not installing apps

I got my Galaxy S8 the week it came out, and on Tuesday 5/30 I started having an issue where my work email app was not working correctly (Email app called Good). Whist troubleshooting that, I started to notice that apps would download and show 100% downloaded and then not install. I then do a restart after it would install that app on startup, as well a bunch of notifications, and app updates would pop up.

The issue started with the Good email app, where I would logon to it, I would get new emails, then it would stay open. Normally the app would lock up after a couple minutes. If I would close out of the app from the in app menu’s. log on to it again and it would work that one time, then stop working again. This is a app that uses a company server.

Now it seems to be affecting more then one of my devices. I also have a Galaxy Tab A and I cannot seem to install anything on there either. It also seems that the app will download 100%, and then hang. Then minutes, to an hour later it is installed. I have read on some forums that a factory reset has not always worked.

- Reinstalled the Good email app several times using different data sources (Mobile data, 3 different Wifi’s).
- Restarted the phone numerous times.
- In the App Manager I have
- - Google Play Store:
- - - Cleared Cache
- - - Cleared App data
- - - Uninstalled updates
- - Google Play services
- - - Clicked manage Storage, and cleared all data
- - Google Services Framework
- - - Cleared Cache
- - - Cleared App data
- - - Reset the app preferences
- From the internal storage settings, cleared the cache
- [From my tablet] removed google account and re-added
Things I have not tried yet:
- Factory Reset – this is the one thing I do not want to do.

I went to this site and I see a comment from today.
[QUOTE]Extra long delay in installing apps or updates after downloading, this has been happening quite regularly sometimes more than an hour. This happens also on my wife's android phone.[/QUOTE]

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All Answers

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All good here.

In reply to: Google Play store not installing apps

But I use a Gmail account. I have known folk that use their own email accounts and descend to madness as Google apps and more stop working. Sorry but no, I do not enter any tar pit or dark areas. Here I know to use the Gmail for my Google App/Play store.

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Wait ... WHAT

In reply to: All good here.

I do not know what this means!

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You lead with a story about Good Email

In reply to: Wait ... WHAT

So I lead with my encounters with folk that will not use gmail. The problems they have with their Android phones are too much for me to help with. That is, I wait for them to soften up and get a Gmail account to tie the Android system all together and get it working right.

I am not here to debate if that's right or wrong. I want to save us both the time that would be lost if you decided to go another direction.

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