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Google Pixel WiFi disruption

by TheKTC / January 7, 2018 2:44 PM PST

Hello everyone,

I've been having an issue that has me pulling my hair out, regarding my phone and the WiFi in my apartment.

Every time I unlock or wake up my Google Pixel, it causes a temporary disruption with my wireless network. All devices, it seems, will be briefly disconnected for a matter of seconds.

This isn't the end of the world, but it's unbearable when I'm Chromecasting, which is often. Most of the time, the disruption forces me to restart whatever I'm streaming because Chromecast has lost connection with my network.

Again, this happens every time I unlock my phone.

If anyone has any ideas about how I can troubleshoot this issue, or if you need more information about my setup, I'd appreciate any responses. Thank you.

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All Answers

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when you turn on a cellphone
by James Denison / January 7, 2018 2:50 PM PST

it contacts the closest cell tower to let the system know you are available. That's a strong signal. Why not instead also get a Magic Jack Plus with a phone number, or use forwarding, and plug to router and not face that. I use one with a 4 phone DECT 6 system. I leave my cellphone off most times.

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I ran into this.
by R. Proffitt Forum moderator / January 7, 2018 8:22 PM PST

The router firmware was out of date. Another case we moved as many devices to 5GHz and that cured it.

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I'll give it a shot
by TheKTC / January 10, 2018 10:25 AM PST
In reply to: I ran into this.

Thanks for the reply. I've updated my router's firmware and I'll see if that resolves the issue.

As for the second suggestion, I'm not exactly sure how to move devices to 5GHz, or if my router is capable of it.

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