It is proven and mioot live chat service is cheaf and best than traditional phone for sales and support for various reason.
Know your web sites visitors in real time
With live chat software you are your operator can see and watch the visitors activity in real time . Live chat software also provides visitors location like city , state , Country and how they referred to your website , key words they used in the search engine and more . This additional information will help you to plan your marketing research and analysis.
Help the web site visitor at their point of need
As per the recent survey , In an average 80% of web sites visitors spend less than 30 seconds on each web page and it is also very difficult for display all the requited information in web site. With live chat embedded on your website visitor can instantly open the live chat session get the required information from the operator from their home or office.
Rapidly Resolve pre sales inquiries:
In the traditional way , If the visitor or customer need any clarification about the product you are offering , they have to call or email the sales department. Telephone is little costlier mode and most of the sales telephone always busy and customer has to wait for long time in the queue and email they have to wait for long time . In the physiological survey if there is any delay in the buying process due to inadequate information then that sales is postponed. With live chat embedded on your website visitor can instantly get the required information from the operator and close the sales with out any further delay.
Increase your operator efficiency and Productivity
Unlike telephone support , your operator can chat with more than 3 or 4 customers in the simultaneously that will increae the productivity. Also live chat software provide you the privies chat history of the chatting visitor and that will help the Operator to understand the problem visitor having. In the Telephone support system visitor has to repeat the issues again and that delay the operators efficiency. Also in the telephone system Operator forced to stay in the office desck but in live chat support system operator can provide the support from even from their home .
Increase your sales volume
Recent survey shows visitors who use live chat purchase at much higher rates than those who don't. Providing immediate online answers to product queries and related information eliminates barriers to purchasing.
Decrease your operating costs
Most of the live chat systems offer a multi-tasking capability. So if you have two operators who respond to chat sessions and each one can handle three sessions more at a time ? that will result to a 60% savings in your operational costs and time.
Hi all I was wondering if any of you have had good luck when it comes to live chat services on your site? Do they improve you customer service overall and do you think it is appropiate for most small business or does it vary?