Tech support calls to all the majors are fairly painless with Sony being the exception.

-> It's important to know where the fine support line is when you call in. If you have a software issue, that's not what the vendor is good at. They sold you a chunk of hardware and in some configured state. If you take it back to that state and it fails, they fix it (under warranty.)

Today I see much anguish, spit and ire over software support. And the SPYWARE issue has wiped out any hope of getting decent software support since you have to get rid of that carp first but afterwards you never know if the OS was damaged along the way.

Maybe Microsoft's old stock answer of "format the machine and call me back" will return.