GoBack Install Failures

by w6fr May 28, 2005 4:59AM PDT

Greetings All:

I am experiencing installation faiures with GoBack ver.3.1 from NSW'04 in XP/h/SP2 on an eMachines 2984. It is a 2.9 Celeron, 80gig, 512. The installation apears in the Add Remove Programs, goes in very smoothly, BUT at the end when re-boot is required, XP comes up black screen each time. I know of two other XP installations with the same result with one of those being the Pro ver. I have tried the "clean install" procedure without success and GB will not, by design, install in the Safe Mode. I have provided all the required detailed data to Symantec and no reply. Any suggestion(s) will be greatly appeciated. THANKS.

w6fr (w6frmarv@dslextreme.com)

Discussion is locked

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It may not be XP SP2 compatible.

by r. proffitt Former Forum moderator May 28, 2005 6:01AM PDT

SP2 is pretty recent and you have an older Goback.

Bob

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by w6fr May 28, 2005 6:47AM PDT

Bob,

MANY THANKS for your interest. I have an '05 NSW so will try GB from it. I see that GB is now up to ver.4 in the ads but I will have to see what ver. is in the '05 NSW.

Marv.

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GoBack versions with Win XP

by JustBill May 28, 2005 6:02AM PDT

From what I have read Win XP requires GoBack version 3.1x or higher. The link is to a good Q&A on GoBack problems, it may shed some light on your problem.

http://www.goback.co.nz/gbhelp1.htm#_Toc12861783

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GB Install

by w6fr May 28, 2005 6:41AM PDT

JustBill,

YOU'RE A WINNER! That's a perfect match to the problem.

THANK YOU VERY MUCH!

Marv.

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GB Install on XP

by w6fr May 28, 2005 9:14AM PDT

Bill:

Your reply described my problem exactly BUT, yeah, always a "but" in this case is it a pain in mine! The eMachines model T2984 does NOT have the Award BIOS. It has something else but can't find its name for sure but I believe it is by Award. I searched thru all the settings in it, hoping to find anything that resembled the fix that was enabled but nothing that I could find. The headings are: Main, Advanced, Security, Power and Boot. I checked the Site that has the fix and they say go to Symantec if the required information is not there!

IF there is any clue/suggestion(s)to further my search, I would be most grateful. MANY THANKS.

Marv (w6frmarv@dslextreme.com)

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Which work-around are you trying to use

by JustBill May 28, 2005 10:28AM PDT

I suggest you post the work-around that is suggested in the Q & A and see if someone more knowledgeable than myself can help you accomplish the fix on your BIOS.

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Which work-around are you trying to use

by JustBill May 28, 2005 10:28AM PDT

I suggest you post the work-around that is suggested in the Q & A and see if someone more knowledgeable than myself can help you accomplish the fix on your computer.

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GoBack

by w6fr May 29, 2005 8:35AM PDT

Bill,

Finally, I solved the problem! I've been using NSW '04 to try to install GB. In desperation, I dragged out my new NSW '05 that I have been saving, and that did it! It installed perfectly and then went on to install a later version when checked!

THANKS for all your interest.

Marv.

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GoBack installation

by Taillie Jun 23, 2005 2:39PM PDT

I use XP with SP2 and purchased GoBack V4.0 after failures with older versions. It now works just fine.

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How to uninstall GoBack if computer boots to blank screen

by Keith Seddon May 30, 2005 12:18AM PDT

I have suffered the blank screen on booting after installing GoBack.

This solution worked for me:

You will need another computer to find a file on the Norton CD from which you installed GoBack, and you will need to be able to boot using a Windows Start Up disk in floppy drive A. I had to use an external floppy drive A, but thankfully my computer could 'see' it to boot from.

Make a Windows Start Up Disk: Click on My Computer. Right-click on Disk A, and select Format. Tick the box to make a boot disk. Click okay.

Explore the Norton CD to find a file GB_PROG.EXE. I found mine in a folder called GB SUPPORT or something like that. Copy this to the Windows Start Up disk. I found there was room on my disk. If not, I suggest putting it on a new disk.

Boot the duff computer using the floppy Start Up.

At the prompt type: gb_prog /u

(Or run it from the other disk you may have needed to make.)

This will run, and after a while you will get the option to uninstall GoBack. Press Enter to agree. The program will say that it will uninstall GoBack from your system, tho I am sure it cannot do this without the Norton CD.

Boot up as normal, and cheer as appropriate. Go to Control Panel, click Add/Remove Programs, and remove Norton GoBack.

I am not sure why GoBack will not work properly. It doesn't like certain BIOS chips, and it does not like RAMs of more than 1mb. But I don't think my computer features either of these things...

Anyway, this solution worked for me, and I don't plan to use GoBack again!

Hope this works for you!

If it does, please spread the solution to appropriate messageboards!

Best wishes,

Keith
k.h.s@btinternet.com

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GBack

by w6fr May 30, 2005 4:51AM PDT

Keith:

MANY THANKS for your input that would be quite valuable, at some distant point, well into the future, I hope! I solved the problem using GB from NSW '05 whereas before I used the one from NSW '04. It went in perfectly! What the difference is, I will never know and I had even tried msconfig to disable all the start programs etc. so I am forced to believe that the one in '04 has some incompatibility with XP or my programs etc.

marv.

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