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General discussion

Glitch in the AVG customer service.

Dec 28, 2010 1:04AM PST

Hi,
I have been using Free AVG for some considerable time. A few days ago I was required to switch it off to enable my Passport external hard drive (Western) to download its firm ware. I could not find a way to disable the Free AVG. I recall at a previous occasion I had to wipe off all traces of it for a similar purpose.
I tried to get information on this issue but there was no information forth coming.
Now I am of the view that I should buy the product and use it to enhance my security. Although I see no immediate threat, but I would like to do that anyway. However the issue of the disabling remains important:
Is there a way to disable AVG for a short period?
Is it possible in the bought version?
If both negative, how do I update my external drive firmware(the manufacturer advises such course of action)
Shall be very grateful for the help)
Shafiq?

Discussion is locked

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FAQ
Dec 28, 2010 3:00AM PST
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(NT) Resolved.
Dec 28, 2010 7:04PM PST
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Thank you
Dec 28, 2010 7:06PM PST

Grateful for your help.
Shafiq