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Resolved Question

Getting rid of Panda Security

Aug 20, 2011 6:49AM PDT

Hope someone can help. I purchased a Norton Security system with my HP laptop,os. Windows 7, and it gives me the option of installing it on a second PC. My other PC, os. Windows XP, had an older subscription version of Panda security (unused for several years). Norton won't allow an install with the Panda still in place, although I have tried several times to delete it from the remove/install utility. I'm about to renew my Norton subscription and would like to install it on the older PC but can't seem to get rid of that @#$% Panda. Any ideas? Thanks.

Discussion is locked

dulce48 has chosen the best answer to their question. View answer

Best Answer

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Red Faced Frown
Aug 21, 2011 8:22AM PDT

You LOOK really mad! It was nothing personal, you know...

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LOL! Not really mad.
Aug 21, 2011 8:35PM PDT

Honest! Happy

Mark

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Answer
Try Revo Uninstaller
Aug 20, 2011 6:58AM PDT
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Back to no Norton...
Aug 21, 2011 8:20AM PDT
Hello, Bob, et al ~
Sadly, even though I was successful in ridding my PC of the latent Panda software by clicking on one of the appropriate links in Carol's reply, (seemed the simplest thing to try first), I neglected to first uninstall the Microsoft Security Essentials virus protection that had been working previously. I don't have to tell any one of you how badly the computer was behaving. My husband was NOT happy (his PC). Ended up, after a lot of time spent screwing around, uninstalling the Norton. Now things seem to be working well and he's happy again. Oh, well. Perhaps I'll try the Norton on his PC again at some point, since I just renewed my subscription through September '12 on my laptop (3 downloads came with the original software). Is Norton notorious for this kind of thing?
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Answer
Uninstall
Aug 20, 2011 9:33AM PDT

Sometimes products won't uninstall with add/remove because their active.
Sometimes a boot to safe mode and then use add/remove does the trick.

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Answer
Additionally, Panda offers product removal tools..
Aug 21, 2011 3:24AM PDT

dulce..

If the above 2 suggestions don't help, try whichever removal tool, is appropriate for your XP's Panda version and product year.

http://www.pandasecurity.com/homeusers/support/card?id=55509 - Panda Antivirus (PAV) 2008-2012
http://www.pandasecurity.com/homeusers/support/card?id=23010 - PAV + Firewall 2007

http://www.pandasecurity.com/homeusers/support/card?id=23106 - Panda Internet Security (PIS) 2007
http://www.pandasecurity.com/homeusers/support/card?id=41313 - PIS 2008
http://www.pandasecurity.com/homeusers/support/card?id=60027 - PIS 2009
http://www.pandasecurity.com/homeusers/support/card?id=60127 - PIS 2010

If none of the above applies, try searching Panda's database.

Best of luck..
Carol

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Bye-Bye Panda!
Aug 21, 2011 6:13AM PDT

Thank you for your help, this did the trick! I was able to successfully install Norton 360 on my older PC after numerous frustrating attempts. Appreciate you! Grin

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Great work
Aug 21, 2011 6:17AM PDT

Well done and thanks for letting us know.

I take it you used Carol's suggestion, and not mine? Angry

I don't mind..... Happy

Mark