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General discussion

getting on the internet

Sep 4, 2010 4:48AM PDT

i have a problem getting on the internet on my desktop
i have zone alarm anti virus payment was made although it recorded on my computer as ending using their code it was uninstalling so it could install when it was finished uninstalling it shut the computer off when it came back there were several problems one being could not get on the internet to reinstall the virus program most of the problems have been fixed but still cannot get on the internet what can i do to fix the problem
i have vista home premium hp slimline
thank you very much

Discussion is locked

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Re: can't get on the internet
Sep 4, 2010 5:29AM PDT

It's not clear from your story what exactly happened. Antivirus, generally, doesn't effect internet access.

I would try system restore back to when it still worked.

Kees

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Re: can't get on the internet
Sep 4, 2010 6:31AM PDT

thank you very much for responding
i know exactly what you mean but that is what happend
i have tried restore and still it will not go to internet i am at a loss
thank you again

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If you're really at a loss ...
Sep 4, 2010 9:26AM PDT

and no effective help comes, go back to factory conditions via the HP recommended System Recovery (either from DVD or from a recovery partition). It brings your machine back to the state it had when you bought it, and then Internet surely works again (unless there is a hardware issue, but that is unlikely).

Kees

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thank you
Sep 4, 2010 11:21AM PDT

thank you very much i am trying some things and i think i am getting closer i am beginning to see sunshine
thank you so much
this was a really strange thing