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Getting HP Photosmart scanner to work

by Robert Polk / October 9, 2005 4:02 AM PDT

I recently obtained an updated software CD from HP so I could use it with XP. But now it won't work. Tried to reload the software but it says an error occurred when I tried.

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What error?
by MarkFlax Forum moderator / October 9, 2005 4:41 AM PDT

your post is a little light on details.

What error, and at what stage of the process.

What software?

Is your computer an HP computer? If so, what are the specifications?


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(NT) (NT) A W.A.G : Did You Plug in Scanner B-4 S/W Install?
by tobeach / October 9, 2005 4:31 PM PDT
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XP requires
by glb613 / October 9, 2005 9:21 PM PDT

you install the software first. Then when prompted, plug in the device. If you didn't install everything in the correct order, it won't work. Uninstall and start over.

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HP Photosmart scanner on XP
by Robert Polk / October 11, 2005 1:08 AM PDT

When it was installed originally the message that it was not digitally signatured, but allowed to continue. Upon reloading I get the message that it is not a valid Win 32 application. The CD label says XP.

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H{P scanner
by Robert Polk / October 12, 2005 9:49 PM PDT

OK, finally got the error message.
"Name is already in use as either a service name or service display name"
Not a clue.

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Contact HP
by MarkFlax Forum moderator / October 12, 2005 10:59 PM PDT
In reply to: H{P scanner

As this is an updated software disk from HP, your first step would be to contact HP and ask them why the disk they supplied is failing.

HP may have other instances of this noted on their forums.


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