Sony forum


Getting help from Sony customer service

by avoidsony / June 22, 2011 1:30 PM PDT

Has anyone been able to penetrate Sony customer service and get a senior person to help with a major issue? My Sony LCD panel failed after only 2.5 years. I have called, emailed and written to Sony headquarters. By phone and email, I get low level customer service reps who tell me they can't do anything because I don't have an extended warranty. One did offer to give me a bargain rate and sell me a new TV for $925 plus tax and shipping! I got no reply to my letter to Sony corporate. I spent $1500 for the TV in 2008 and now it is worthless. Any suggestions of how to get some help from Sony?

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All Answers

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by R. Proffitt Forum moderator / June 24, 2011 8:21 AM PDT

This issue extends to almost all current TVs you find in the stores. Almost none can be repaired out of warranty for what consumers would consider a fair price.

LOOK BACK IN HISTORY to the bad old tube days. The makers had to put 5, 7 and longer year warranties on color tubes back them because replacements were horribly expensive.

History is repeating itself and unless these are in warranty you see pleas like yours on ALL makes.

Can't say there is a solution except to get a long warranty and hope no one cracks a screen.

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TV Trouble
by SonyListens / July 7, 2011 1:22 AM PDT

Hi avoidsony,
I am sorry to read about your problem with your sony tv and customer service, please email for further assistance.

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