Sony forum

Question

Getting help from Sony customer service

by avoidsony / June 22, 2011 1:30 PM PDT

Has anyone been able to penetrate Sony customer service and get a senior person to help with a major issue? My Sony LCD panel failed after only 2.5 years. I have called, emailed and written to Sony headquarters. By phone and email, I get low level customer service reps who tell me they can't do anything because I don't have an extended warranty. One did offer to give me a bargain rate and sell me a new TV for $925 plus tax and shipping! I got no reply to my letter to Sony corporate. I spent $1500 for the TV in 2008 and now it is worthless. Any suggestions of how to get some help from Sony?

Discussion is locked
You are posting a reply to: Getting help from Sony customer service
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Getting help from Sony customer service
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Nod.
by R. Proffitt Forum moderator / June 24, 2011 8:21 AM PDT

This issue extends to almost all current TVs you find in the stores. Almost none can be repaired out of warranty for what consumers would consider a fair price.

LOOK BACK IN HISTORY to the bad old tube days. The makers had to put 5, 7 and longer year warranties on color tubes back them because replacements were horribly expensive.

History is repeating itself and unless these are in warranty you see pleas like yours on ALL makes.

Can't say there is a solution except to get a long warranty and hope no one cracks a screen.
Bob

Collapse -
Answer
TV Trouble
by SonyListens / July 7, 2011 1:22 AM PDT

Hi avoidsony,
I am sorry to read about your problem with your sony tv and customer service, please email Sonylistens@am.sony.com for further assistance.
-Mike

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!