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Question

Getting access to estricted file folders in Temp

by Apr 26, 2013 10:15PM PDT

Have a question - I get a message stating a dll operation has failed - wow.dll and the location of the files is described as C:\User....\Appdata\Local\Temp\spkrmmj\sesnrxw\wow.dll. When I attempt to access the file folders beyond Temp, access is denied. Bad stuff going on, I would like to know how I can get to and erase those files and folders. Enabling hidden folders doesn't work, so I need some additional advice/assistance. Thanks

Discussion is locked

2 Posts
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Answer
You have options here.
by Forum moderator Apr 27, 2013 12:58AM PDT

You can either learn more about ownership, permissions and safe mode or just boot some other OS from CD to reach in and delete them. I find folk rarely want to use the NTFS permissions and such and some don't want to boot another live CD or OS.

Which method will you use?
Bob

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Answer
Sounds Like Malware Was Removed
by Forum moderator Apr 27, 2013 10:19AM PDT

That particular .dll can be part of malware/spyware/virus infections.. If your antivirus program removed it, then you'll see the error when the registry attempts to start the file. Basically, the registry attempts to start the .dll malware but since it's not there, it fails. See the link below for others who have had a similar issue:

http://community.norton.com/t5/Norton-Internet-Security-Norton/wow-dll-error/td-p/941471

At the bottom of the discussion in the link above are the registry keys that need to be removed/edited.. You'll need to perform the edit to make the error go away.

Hope this helps.

Grif

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