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Get a Page Not Found (404) CNET

Apr 20, 2016 10:57AM PDT

Cannot confirm to CNET that I did, in fact, request that my email address be changed. Got the 404 when I clicked on the link supplied in the "Confirm your updated email address" email and when I copied and pasted said link in to my Firefox browser.

Discussion is locked

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Thank you for reporting this barbaracc2h
Apr 20, 2016 12:58PM PDT

Before I forward this to our membership team for investigation I did a bit of my own investigation.

When I tested this,it looks like when you changed your email address, 2 different emails were sent to you.

One email looks like a text only email and has "Confirm your updated email address" as the subject line.

And the other was a bit prettier and has "Click to complete your CNET membership" as the subject line.

Is this correct?

The email that gave me a 404 was the "Confirm your updated email address".

When I went to the other email sent with the "Click to complete your CNET membership" the link took me to the CNET homepage and it confirmed my email address. If you received the other email address can you click on that link and see if that one worked?

Sorry for all the troubles, I want to get this solved before I pass this along to our membership team.

I appreciate the help from you.
Best regards,
-Lee

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BTW
Apr 21, 2016 8:30AM PDT

I went ahead and confirmed your new email address for you, so you should be able to login to CNET with your new email address.

Let me know if that's working for you.

Thanks,
-Lee