Computer Help forum

Question

Gateway WIN7 boot problem

by AZ_Geek / December 4, 2017 1:09 PM PST

On cold boot the keyboard and mouse light up. The monitor shows there is no signal. 5-15 minutes later the monitor will turn on and the login screen is visible. It then works fine. There is no problem when restarting the desktop.
I cleaned all apps from startup, all drivers are the latest, ran scandsk for problems. Since the screen opens up on the login screen I can't open in safe mode.
Desktop is a Gateway DX4860- UB32P/ i3 2120 3.3 GHz
Thanks in advance.

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All Answers

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Answer
Cold boot
by Bob__B / December 4, 2017 7:34 PM PST

Test the monitor and cable on a different pc.
Verify they both function.

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Update to problem
by AZ_Geek / December 5, 2017 9:58 AM PST
In reply to: Cold boot

replaced cable and monitor, no change. Upgraded to WIN10 now monitor is sometimes not seen at all and have to keep turning on the PC until it is seen, 3 or 4 tries. Ready to throw in the trash.

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Next step
by Bob__B / December 5, 2017 10:17 AM PST
In reply to: Update to problem

See if the machine will boot a linux live dvd.

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After an OS upgrade more work.
by R. Proffitt Forum moderator / December 5, 2017 10:18 AM PST
In reply to: Update to problem

I'm running into folk that upgrade then are unaware that after the OS upgrade we are back to the maker's page for this model for latest BIOS, motherboard, audio, video and other drivers.

Microsoft has yet to issue an OS that does this for us outside of their own Surface models.

Start at http://www.gateway.com/gw/en/US/content/drivers-downloads

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Answer
FIXED!
by AZ_Geek / December 5, 2017 12:19 PM PST

Problem was PEBCAK. Switched video cards and now works.

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