Windows Legacy OS forum

General discussion

Gateway Restore cd

by JSteinmetz / February 5, 2006 5:27 AM PST

Hi, my restore cd for my Gateway Laptop 400sd Doesn't work, it's scratched and I can not finish an install of Windows xp with it anymore. I have sent an email to Gateway and since my computer is a few years old, they don't have any. Does anyone know where I can find one? Thanks. Jeff

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What did Gateway suggest you do?
by MarkFlax Forum moderator / February 5, 2006 5:35 AM PST
In reply to: Gateway Restore cd

Did they have no suggestions?

Mark

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Same happened to me...
by caktus / February 5, 2006 6:22 AM PST
In reply to: Gateway Restore cd

with a Gateway Mellinium machine. After I bought a Retail version of ME from them at their suggestion I found out they were mistaken ( or lied, wich I don't doubt) and that they still had the Restore set at somthing like $20.

After using the retail version for a while I found that the badly scratched ME restore discs still worked on the original PC. And are still working. I recall the Retail version wouldn't work until I reset the BIOS at Gateways instruction, wich leads me to beleive the BIOS may only have needed to be reset all along.

In an attempt to avoid scrathing CD's I now make a backup when permitted, and use deep Jewel cases in stead or the slim Jewel cases or CD envelopes.

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Gateways reply
by JSteinmetz / February 5, 2006 7:25 AM PST
In reply to: Same happened to me...

Gateway sent me an email and basically said since my warranty is up, they can't help me. I put the disk into my other computer and it read it. I am wondering if there is a way I can copy it and save it on another cd as a bootable disk. Does anyone know how I do that?

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If you can read it on another machine, DUPE IT NOW!
by R. Proffitt Forum moderator / February 5, 2006 8:25 AM PST
In reply to: Gateways reply

Don't delay. Make a good copy.

Bob

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copy a disk
by JSteinmetz / February 5, 2006 8:27 AM PST

Well, I am trying to copy all the stuff on the disk and I can burn it on another cd but when I stick it in the drive, it doesn't boot from it so I am not sure what I am doing wrong.

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DUPLICATE the CD. Don't copy it's contents.
by R. Proffitt Forum moderator / February 5, 2006 8:38 AM PST
In reply to: copy a disk

Sorry, I should have used the word DUPLICATE. If you copy the files you see, you won't get the boot info.

Bob

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Thank you!!
by JSteinmetz / February 5, 2006 9:57 AM PST

I took your advice and it worked!! Thank you very much!

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Thanks for the report.
by R. Proffitt Forum moderator / February 5, 2006 10:25 AM PST
In reply to: Thank you!!

I'm glad it helped as well.

Bob

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I see you got it sorted out.
by MarkFlax Forum moderator / February 5, 2006 6:48 PM PST
In reply to: Gateways reply

Congratulations on that.

Just a word about Gateway's email. I wonder if they misunderstood you. They said the computer is not under warranty so they can't help you, but as this is not a "warranty" issue, (you knew it was no longer under warranty), could they have provided you with a replacement CD for a price?

Perhaps they didn't understand that you would have been happy to purchase a new CD from them.

Mark

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Just for the heck of it
by JSteinmetz / February 6, 2006 7:58 AM PST

I replied to Gateways email to see what they would say.

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