Gateway mx6926 internal speakers don't work win7

Hello there,
I hope someone can help. I have upgraded a Gateway MX6926b to win7 ultimate. The sound card works fine with headphones or external speakers, but does not recognise the internal speakers. They were working fine on XP.
An suggestions welcomed.
Many thanks.

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Clarification Request
What does device manager say ...

about the internal speakers?


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Gateway mx6926 internal speakers don't work win7

yes, the internal speakers. It works fine with headphones or external speakers.

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Device manager says "yes"?

I don't believe that.


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Gateway mx6926 internal speakers don't work win7

Sorry didn't realise part of your question was in the subject. Rushing again!
The device manager just shows the sound card. Unfortunately I don't have the machine here to say exactly what is shows, but is something like "high quality sound card".
When I look at the sound card in the control panel, it shows nothing in the output devices unless I plug in some headphones. The sound item in the taskbar at the bottom has a cross against it and says something like "no speakers or headphones attached". Once again just my recollection I am afraid.
Many thanks for your patience.

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Internal audio

Are you certain that the internal speakers are not just muted? If the controller shows in device manager without error, I am with Kees, doesn't make a lot of sense.

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Gateway mx6926 internal speakers don't work win7

I agree that it doesn't make much sense. The internal speakers just don't appear in the control panel. Nothing is muted. I just tells me, in the bottom bar, that no output devices are present. I assume it must be down to the driver somehow, but can't find a windows 7 driver, just xp and vista.
I have told my friend to just get some external speakers for it for now.
I might try the vista drivers later.
Many thanks for trying,

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Device Manager

Get your friend to check the Device Manager on this machine.

It is important to see what the Device Manager says about "Sound, Video and game controllers" to see if any error is reported, (an exclamation mark).

If so, then it is likely the correct drivers have not been installed during this upgrade procedure.

Tell us about this upgrade. XP doesn't upgrade to Windows 7 as such. The setup procedure deletes everything to do with XP and installs Win 7 as if a fresh install, but the Windows 7 Setup DVD does not carry any drivers, and these have to be found and installed separately. In some cases XP drivers will fail, and we have to go to either the web site of the original manufacturer/supplier of the machine for the upgraded drivers, or to the device manufacturer's web site itself.


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Gateway mx6926 internal speakers don't work win7

Hello again,
The device manager just shows the sound card. It has no exclamation marks and only has one entry. This is the one that windows 7 ultimate installed. As you say, it was a fresh install, not an upgrade. I have not managed to ascertain which sound card it uses, and the Gatway website only lists xp and vista drivers. As I say, the sound card works perfectly, it just doesn't recognise the onboard speakers. very wierd.
Having said that, my onboard speakers on my Dell D420 have just stopped working. At least I can reinstall the drivers for that and see if that works.
I think the best thing is to wait until my friend gets back and try and find out exactly which sound card is onboard and go from there.
Thanks for your interest.

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