Gateway MT6840 audio driver link. - New!
by YankeesNYwins - 8/27/07 3:20 AM
If you buy a Gateway laptop MT 6840 and need the audio driver if you install XP on the laptop here is the link to the audio driver.
Here it is right from the chat log. - New!
by YankeesNYwins - 8/26/07 6:24 PM
Britney_GWER6888 says: I have found compatible driver download
http://support.gateway.com/support/drivers/getFile.asp?id=20598&dscr=Sigmatel%20Audio%20Driver%20Version:%205.10.4946.0&uid=167551212
Don't let these companies tell you they don't have the information on switching from Vista to Windows XP.
Here is my chat with Gateway, see if you can see at what point they knew I wanted the audio driver.
Live Automation
Time
Item
03 Aug 2007 11:58:50 AM
"No audio after I deleted the Vista and installed XP Professional" was submitted by James Carter to the problem analysis engine.
03 Aug 2007 11:58:50 AM
Phone Number set to.
03 Aug 2007 11:58:50 AM
E-mail set to.
03 Aug 2007 11:58:50 AM
Serial # set to T3C76H198.
03 Aug 2007 11:58:50 AM
OS set to Windows XP Home/Professional.
03 Aug 2007 11:58:50 AM
Siebel SR # set to .
03 Aug 2007 11:58:50 AM
System Type set to Portable.
03 Aug 2007 11:58:50 AM
Affected Part set to .
03 Aug 2007 11:58:50 AM
Purchase Location set to I purchased at my local electronics Store.
03 Aug 2007 11:58:50 AM
System Category set to Notebooks.
03 Aug 2007 11:58:54 AM
Connected to the server via Web Chat
03 Aug 2007 11:58:54 AM
James Carter has been assigned to the Support queue.
03 Aug 2007 11:58:55 AM
James Carter was added to the incident named James Carter by Britney_GWER6888
03 Aug 2007 11:58:55 AM
Britney_GWER6888 created an incident named James Carter.
03 Aug 2007 11:59:00 AM
Britney_GWER6888 says: Thank you for contacting technical support. My name and badge number are Britney_GWER6888. Please hold while I review your issue.
03 Aug 2007 11:59:30 AM
James Carter says: OK
03 Aug 2007 11:59:52 AM
Britney_GWER6888 says: According to your submission and my data, the serial number for your system is T3C76H1024998 and it is a MT6840. Your email address is CarterHusky. Are these correct?
03 Aug 2007 12:00:10 PM
James Carter says: I need the download for the SigmaTel High Definition Audio CODEC
03 Aug 2007 12:00:20 PM
James Carter says: Yes that info is correct.
03 Aug 2007 12:00:26 PM
Britney_GWER6888 says: Thank you for verifying your information.
03 Aug 2007 12:00:37 PM
Britney_GWER6888 says: To update some information, please provide your US/Canada address, purchased date of the system and where the system was purchased.
03 Aug 2007 12:01:00 PM
Britney_GWER6888 says: I've read your issue description from the submission form. As I have checked, your computer is preinstalled with Windows Vista.
03 Aug 2007 12:01:48 PM
James Carter says: Bought in the U.S., purchased today at Walmart. Vista is garbage so I deleted it and installed Windows XP Professional. I have everything perfect except no sound.
03 Aug 2007 12:03:53 PM
Britney_GWER6888 says: Please be informed that moving to Windows 95, Windows 98SE, Windows NT, Windows 2000, Windows XP Professional, Windows XP Home, Windows XP, Windows MCE, Windows and Linux are all unsupported operating system changes. Gateway only supports the computer as it shipped from the factory, with the original Operating System. This is in your warranty documentation. Since you have installed Windows XP, you need to contact Sigmatel for the intgrated sound driver.
03 Aug 2007 12:04:41 PM
James Carter says: You got to be kidding.
03 Aug 2007 12:06:14 PM
James Carter says: I have to pack this back in the box and take it back to Walmart???
03 Aug 2007 12:07:16 PM
James Carter says: Who is Sigmatel? Some little guy in China?
03 Aug 2007 12:07:41 PM
Britney_GWER6888 says: Oh sorry for the confusion.
03 Aug 2007 12:08:26 PM
James Carter says: Please give me a little clue in English.
03 Aug 2007 12:10:10 PM
Britney_GWER6888 says: James, is the device manager open?
03 Aug 2007 12:10:39 PM
James Carter says: Yes
03 Aug 2007 12:11:04 PM
Britney_GWER6888 says: Is the sound drivers the only drivers missing?
03 Aug 2007 12:11:13 PM
James Carter says: Yes
03 Aug 2007 12:12:14 PM
James Carter says: I downloaded everything else from YOUR support for this laptop from YOUR web site. The only thing NOT supported from YOUR web site was the audio driver.
03 Aug 2007 12:13:29 PM
James Carter says: It's the SigmaTel High Definition Audio CODEC
03 Aug 2007 12:14:38 PM
James Carter says: The drivers for this device are not installed. (Code 2![]()
03 Aug 2007 12:14:38 PM
Britney_GWER6888 says: Okay. Just to clarify, Sigmatel is not person name. Sorry for the confusion again.
03 Aug 2007 12:14:52 PM
Britney_GWER6888 says: I have found compatible driver download http://support.gateway.com/support/drivers/getFile.asp?id=20598&dscr=Sigmatel%20Audio%20Driver%20Version:%205.10.4946.0&uid=167551212
03 Aug 2007 12:15:25 PM
James Carter says: Wow, I hope it works, you are wonderful.
03 Aug 2007 12:15:41 PM
Britney_GWER6888 says: To save your chat log, please click on the "View Live Log" button at the bottom right side of the chat window. It will open a chat log window. Please use the option to "Save log to disk".
03 Aug 2007 12:15:49 PM
Britney_GWER6888 says: It was a pleasure working with you. My name and badge number are Britney_GWER6888. Thank you for using Gateway Remote Assistance and have a great day. Take care!

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