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gateway mointor fire

a couple of days ago in the middle of the night my monitor burnt and set off my smoke detectors is a 21 fp about 2 yrs old sent emailed to gateway there response it was a customer induced damage because i left it on any body else had problems with these monitors or the idiots that respond

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Idiots?

In reply to: gateway mointor fire

Since your post is difficult to read, no punctuation, no Capitals to indicate any new sentences, you may want to explain who you mean by "idiots", before anyone feels they want to reply.

I assume this is a Gateway 21 inch LCD monitor? Did you leave it on overnight, or was it on Standby?

Mark

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maybe

In reply to: Idiots?

mark you are right. when I am mad I just type. I was mad when someone stated it was my fault? I don't think it matter's whether I leave it on 24 hours a day it should not catch fire. it was a 21 in fp and again what difference does it make how long it was on. I go in office's all the time and all there monitors are always on with screen savers.

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This is a computer monitor?

In reply to: maybe

Sorry, I don't know about these things, I thought you were talking about an LCD TV. My error.

If I am leaving my system running for any length of time I turn the monitor off. You may be right that you 'should' be able to leave things on all the time, but then, electrical components, electricity.... I prefer to play safe.

The techs and engineers have yet to design an electrical component that won't fail at some stage in its life.

Mark

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Just sharing.

In reply to: maybe

In my office at work, home and in the lab we use some device called a 'power bar.' When we leave for the day we can with just one switch remove AC from lots of devices just to be on the safe side.

We do have some new designs that we leave powered up for months at a time but these are placed in non flammable areas sitting on a steel or other surface that won't catch fire.

It's quite exciting for us to be around when stuff fails but most of the time we miss the show.

Somewhere there is a lesson here.
Bob

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If you wrote to Gateway like this

In reply to: gateway mointor fire

Then they might have the same reaction to the guys below. Honestly, you sound like the idiot in this scenario - someone who did something and isn't being upfront about it.

If the monitor is under warranty, Gateway absolutely needs to look at it and figure out if it was a manufacturing fault.

What, exactly, did they say in response? And what, exactly, did you email them with?

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dumb

In reply to: If you wrote to Gateway like this

lets see you must be one of the people at gateway. I bought there monitor paid for it used it in a normal way and it caught fire. yes it was my fault no doubt about it. see exactly where I went wrong.

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If you notice...

In reply to: dumb

...I actually spell and capitalise properly, as well as punctuating my posts with something approaching lucidity - And English is far from my first language. Assuming English is your first language - and from the tone of your post I think its highly likely - it would be nice if that could be reciprocated so that communication issues don't enter into the argument.

It's a highly unlikely situation for a monitor to catch fire, although of course like anything it's remotely possible. Ergo, three potential conclusions can be drawn from your post(s):

a) Serious manufacturing fault
b) House electrical fault
c) Something monumentally dumb you did

A monitor catching fire is a serious matter and ANY support department will take it seriously. That they apparently didn't in your case would seem to indicate that there was another problem in the loop.

The nature of your posts on here do not, frankly speaking, lend weight to your claims.

Now, still assuming it is a), in order to establish what it could be, it would be very helpful to have an exact rendition of the exchange of emails between you and Gateway.

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grammer school 101

In reply to: If you notice...

thanks for you thoughts

don't really want to get into a debate or get chastised for my english

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In that case

In reply to: grammer school 101

the thread is closed and locked.

Mark

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