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Gateway ML6721 - motherboard crashed

by sharoninchicago / July 21, 2009 3:55 AM PDT

I bought my Gateway laptop in Nov 2007. After a problem-free year & 1/2, I returned from vacation recently (not having used it for 10 days) to find that the motherboard is dead. I have no Extended Warranty, & I bought it at (don't laugh) Circuit City. Geek Squad quoted me $400 ($200 ea/parts-labor) for repair. What should I do? It seems that a motherboard should last longer than 2 months, no? Am I screwed?

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Sad story.
by R. Proffitt Forum moderator / July 21, 2009 4:02 AM PDT

But before I write any answer did you try the usuals such as taking the battery out, no AC cord, press and hold the power button for 1 minute (yes it takes less time but I've lost count of seeing people hold it for 14 seconds when you need 15!)

Then slip in the AC and try again.

I have NOT researched your model to see if there is a reset button or CMOS BATTERY to replace. You do that.


PS.Answers Try the above and Yes to last 2 questions.

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Tried it
by sharoninchicago / July 21, 2009 4:26 AM PDT
In reply to: Sad story.

Thanks for your reply! Yep, I tried removing the battery, holding down the power button (my initial error was "Operating System Not Found"). The Geeks did find that they can recover the data on my hard drive (for $100), which I'll try to do myself. Otherwise, guess I'll be looking at a new purchase .... (sigh). It will NOT be a Gateway.

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my initial error was "Operating System Not Found"
by R. Proffitt Forum moderator / July 21, 2009 4:53 AM PDT
In reply to: Tried it

Hold on here. If the machine is doing that my next test is to go get my UBUNTU LiveCD and boot that up. I use that since I don't have to install that and it lets me look around the machine.

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No CD drive either
by sharoninchicago / July 21, 2009 10:19 AM PDT

Not sure what that CD is ... but even still, the CD drive seems inoperable. I have to manually open it, & when I put in the Operating System Disk, it doesn't read it at all.

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by R. Proffitt Forum moderator / July 21, 2009 12:18 PM PDT
In reply to: No CD drive either

If the drive is dead we have to fix that too.

But your reply did not correct my thought so I'm left with a thought that the machine may be saved but it may not be something you will do since the basics such as what a CD is are not something you use day to day. Ubuntu didn't seem to be an option here.

Sorry, it looks like a repair counter for this one.

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