It's well known that problems with Windows are rarely helped by any of the makers of Windows laptops. As to hardware issues it is best to report such early as possible and when out of warranty to know you get to pay for it.
There's not much else to this support except to note that very few warranties cover loss of use. That is, if a machine needs a part and there is no part for a few months all the makers tend to do is to extend the warranty for the time lost.
My question is simple. Does the lack of Windows support bother folk?
I am considering purchasing a gateway laptop ec 8801. Is there any feedback re cusotmer satisfaction with the unit. Any problems with gateway tech or customer support? IS this a good unit. I saw it in nyc for about 1,000..