TIME to shop!!!
On my 2003 Gateway 42" plasma tv the picture does not come in. I can get audio but not video. When I called Gateway, the wanted to charge me a total of $499 to get someone to come look at it. I live in rural Montana. I wanted to know who I could take it to in my area (Billings, MT) to get it fixed. The guy I talked to, who could hardly speak English, didn't have an answer for me. I also got a survey call back on how well the Tech support person was. Guess what my answers were? On a scale of 1 to 5, with 5 being the best, I tried to give all zero's. She was dumbfounded when I told her I was unhappy with Gateway. I also have a service # for them to track. Any input would be helpful on how to get my Gateway serviced! Thank you Cindy