Resolved Question

Games stutter after secondary HDD failure/removal

I had two HDD's installed in my custom-built desktop PC, the 2nd one wasn't even in use. It was just a HDD that was leftover from my old PC that I decided to install so it didn't just sit around. Anyway, I never actually used it for anything. One day (two days ago) I hear a very weird clicking sound coming from my computer that I narrowed down to being that 2nd HDD. I couldn't open it in Windows Explorer, it would crash Windows Explorer constantly and would cause my computer to hang on the Shutdown screen without ever shutting down. So I removed it from my computer, the clicking sound stopped, confirming it was that HDD. But now when I run games, there is a consistent stutter about every second or so. Fallout 4, MGSV: TPP, Dark Souls 3 all stutter every second while Resident Evil 4 just constantly runs in super slow-mo whenever I execute actions (like running, walking, aiming etc.)

I've done tests on my main C drive where everything is saved, it passes everything. Health is at 100%, it never gets very warm, 0% fragments. I'm absolutely lost, I don't want to reformat since I lost my Windows disc and I'd have to buy a new one. Any help would be appreciated. Both HDD's were connected using a single cable with multiple data/power plugs on it.

OS: Windows 10 64-bit
Motherboard: Z77 Extreme4
Processor; Intel i5-3750k 3.4ghz
Ram: 8gb
HDD: Western Digital Caviar Black, 7200RPM, 64mb cache

Discussion is locked
HousesHouseHouse has chosen the best answer to their question. View answer
Follow
Reply to: Games stutter after secondary HDD failure/removal
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Games stutter after secondary HDD failure/removal
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments

Best Answer

- Collapse -
Problem Solved!

It's been a while since I last posted, but I fixed the issue. The secondary HDD may have been coincidence, maybe not. But what I did was take the GPU out, wipe the very minimal dust off of the top of it, and reseat it back into the mobo. No more stuttering!

- Collapse -
Answer
Cable

'Both HDD's were connected using a single cable with multiple data/power plugs on it.'
That would be different.

Perhaps a single power cable with multiple plugs.
The data cable should be one per hdd, normally a flatish type thing that goes from the hdd to the mobo.

Reseat the power and data cable on the hdd.
Follow the data cable back to the mobo and verify it's plugged into the sata0 port.

- Collapse -
Cable

I actually worded that wrong, they were both using a single power cable with multiple plugs on it but data cables are separate. Everything is plugged in properly, data and power are seated correctly in the HDD and mobo. The HDD is in the sata0 port.

- Collapse -
Wags

What does the bios show about your sata devices?
What does device manager show about your sata devices?
Is the event log showing errors?

- Collapse -
Wags

Bios shows nothing out of the ordinary about my sata devices, they show up and are okay. Device Manager shows no errors with my SATA devices, neither does event log whatsoever. Everything checks out as being fine, and I'm sure it is when I'm not playing games since the HDD is quiet and no stuttering happens whenever I'm doing anything else.

- Collapse -
Answer
The lost DVD.

That's no big deal. Google up the Microsoft Media Creation Kit and make a new one. You don't need a CDKEY or such due to Digital Entitlement.

As to the problem, try a boot to SAFE MODE and then reboot just to roll the Windows down and back up (like we do in the Microsoft Car.)

- Collapse -
The lost DVD.

I'll try that when I get out of work tomorrow, I'm retiring for the night. I appreciate the help, seriously. I'll post back tomorrow with results

- Collapse -
The Lost DVD

Tried booting in Safe Mode, then rebooted normally. The stutter is still happening unfortunately. I also went out and bought an SSD since I'm considering a reinstall of Windows entirely if I can't find a solution, will I really not need any sort of License Key if I use the tool to create a bootable CD to install Windows 10 on my SSD?

- Collapse -
No.

If Win 10 came with the PC and was activated then no key needed.
Dafydd.

- Collapse -
Win7

It didn't come with my PC, I bought a Windows 7 disc when I first built my computer, then later upgraded to Windows 10 digitally for free when the promotion was going on. So since I upgraded from Windows 7 that I bought myself, I still wouldn't need a key since I digitally upgraded to Windows 10?

- Collapse -
As long as 10 was activated...

Post was last edited on February 14, 2017 4:35 PM PST

- Collapse -
Sweet

That's pretty sweet, thanks for the info! I'm gonna do this as a last resort if my issue can't be resolved otherwise.

- Collapse -
Glad it helped.

A great move by MS to do it this way. No more searching for keys. Grin
Dafydd.

- Collapse -
Answer
UPDATE

Noticed my HDD makes that sort of "buzzing" noise it usually does when it's working hard, it makes this noise consistent with the stutters that happen in-game. So they're definitely connected, not sure if this helps.

- Collapse -
Answer
UPDATE 2

I've tested both sticks of RAM, the problem still persists. I took out the HDD and installed Windows 10 on the SSD, tried playing games off of the SSD and I still get stutters, I can hear an odd buzzing sound coming from my computer that buzzes/crackles with the stutters, I've uploaded a video trying to pinpoint where the sound is coming from. Maybe one of you guys can listen and see if you can figure it out, I hope so!

Here's the link to the video: https://drive.google.com/open?id=0B9N0aTNUBwP2aWF1c1cwMmJ2TDg

CNET Forums