Computer Help forum

Question

Games start in black screen, but with audio.

by CharlesXVIII / October 13, 2015 11:21 AM PDT

Hi,

My laptop has been working fine, until one day it decided that my games will show as a black screen. The games were not freezing my laptop, because the sounds were still playing in the background, and I could hear myself interacting with the menu of the games. Also, unlike some people who experience black screens after playing their games for a while, I start my games straight into the black screens. However, not all my games have this black screen issue; only the graphic intensive ones do. For example, FIFA 15, Tittanfall, and Metal Gear Solid 5 have this issue, but not football manager 2015. What’s even more interesting is that, when I use Adobe Premier Pro or Adobe After Effects, the section where they are supposed to show the video is in black, but everywhere else shows up correctly. I can watch videos with VLC or in Youtube without problems, though. One last thing I tested was Unigine Heaven Benchmark 4.0. When I choose DirectX 9 in the API field, the benchmark runs successfully. However, when I select DirectX 11, an error message prompts out (Direct3D11 error: 0x087A0001). After I close the message, the benchmark runs in a window mode (even though I chose full screen), and, surprise, it shows as a black screen with sounds.

Hopefully, someone knows what is going on with my laptop.

Thanks a lot!

Laptop specs:
MSI Computer GS70 Stealth Pro-098
• Intel Core i7-4710HQ (2.5GHz, 6MB Cache)
• 16GB DDR3L 1600 MHz
• 1TB 7200RPM Hard Drive, 512GB mSATA Solid-State Drive
• 17.3-inch Full HD eDP Anti-glare Screen; NVIDIA Geforce GTX970M with 6GB GDDR5 VRAM
• Windows 10 Home

Discussion is locked
You are posting a reply to: Games start in black screen, but with audio.
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Games start in black screen, but with audio.
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
I wonder.
by R. Proffitt Forum moderator / October 13, 2015 11:32 AM PDT
Collapse -
I wonder, too
by CharlesXVIII / October 14, 2015 2:28 AM PDT
In reply to: I wonder.

Thank you! I don't use MSI Afterburner. And I really don't know what I could have done that would lead to this issue..

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?