Computer Help forum


Games start in black screen, but with audio.

by CharlesXVIII / October 13, 2015 11:21 AM PDT


My laptop has been working fine, until one day it decided that my games will show as a black screen. The games were not freezing my laptop, because the sounds were still playing in the background, and I could hear myself interacting with the menu of the games. Also, unlike some people who experience black screens after playing their games for a while, I start my games straight into the black screens. However, not all my games have this black screen issue; only the graphic intensive ones do. For example, FIFA 15, Tittanfall, and Metal Gear Solid 5 have this issue, but not football manager 2015. What’s even more interesting is that, when I use Adobe Premier Pro or Adobe After Effects, the section where they are supposed to show the video is in black, but everywhere else shows up correctly. I can watch videos with VLC or in Youtube without problems, though. One last thing I tested was Unigine Heaven Benchmark 4.0. When I choose DirectX 9 in the API field, the benchmark runs successfully. However, when I select DirectX 11, an error message prompts out (Direct3D11 error: 0x087A0001). After I close the message, the benchmark runs in a window mode (even though I chose full screen), and, surprise, it shows as a black screen with sounds.

Hopefully, someone knows what is going on with my laptop.

Thanks a lot!

Laptop specs:
MSI Computer GS70 Stealth Pro-098
• Intel Core i7-4710HQ (2.5GHz, 6MB Cache)
• 16GB DDR3L 1600 MHz
• 1TB 7200RPM Hard Drive, 512GB mSATA Solid-State Drive
• 17.3-inch Full HD eDP Anti-glare Screen; NVIDIA Geforce GTX970M with 6GB GDDR5 VRAM
• Windows 10 Home

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All Answers

Collapse -
I wonder.
by R. Proffitt Forum moderator / October 13, 2015 11:32 AM PDT
Collapse -
I wonder, too
by CharlesXVIII / October 14, 2015 2:28 AM PDT
In reply to: I wonder.

Thank you! I don't use MSI Afterburner. And I really don't know what I could have done that would lead to this issue..

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