General discussion

Games crashing

Hello. These are my current PC Specs:

Operating System: Windows 10 Home Single Language 64-bit
CPU: Intel Core i5 2310 @ 2.90GHz Sandy Bridge 32nm Technology
RAM: 8.00GB Dual-Channel DDR3 @ 1333MHz (9-9-9-24)
Motherboard: Intel Corporation DH67CL (LGA1155)
GPU: 4096MB ATI Radeon RX 560 Series (ATI)
Storage: 931GB Western Digital WDC WD10EARS-00MVWB0 ATA Device (SATA )
Power Supply Unit: Antec EarthWatts EA-500D (500W Max.)

Is everything compatible here? My motherboard is kinda old but I found out that it's compatible with my GPU. I'm experiencing crashes while gaming, especially DotA 2. The game freezes for about 30 seconds and then crashes to desktop with no error displayed. Crashes can happen in 15 minutes of gameplay or even a few hours. Nothing indicates crashes, they just happen instantly. Could this be sign of incompatibility? I don't have much experience in PC building, so I might've fu*ked something up.
(I recently upgraded my GPU and put this 1TB HDD). I'm having this PC build for about three years, only recently I upgraded my GPU, put a new HDD, and bought new monitor. That's when games started crashing like that.

Things I tried:
- Updating all drivers with DriverEasy
- Reinstalling Windows and fully updating it
- Replacing RAM sticks (I've had a faulty RAM stick before which was causing BSODs but it didn't help with these game crashes)
- Replacing CPU and case fan (I thought overheating was causing those crashes)
- GPU, CPU, RAM stress test
- Command prompt commands such as sfc /scannow, DISM etc.

Everything is working properly yet it still keeps crashing. One thing I haven't tried yet is updating my BIOS because I've never done it before.
I found out that my BIOS version is:
BIOS Date: 10/07/2011 15:05:28
BIOS Version: 04.06.04
Could this be the solution because I really have no idea how to fix this...

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Comments
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That's one old BIOS.

I'd like to see the Web SPECCY report too but the ancient BIOS stood out along with the rather terrible dual rail PSU at https://www.newegg.com/antec-earthwatts-ea-500d-green-500w/p/N82E16817371035

That was only 22A per rail and given the age we derate that to 11 (Spinal Tap joke here) and nope, the +12V could buckle at that rating. This IS NOT a sure diagnosis as most of the time it's drivers then hardware. If the game still crashes we always check to see if others are playing and crashing (Fallout 76 is still a crasher) since everyone knows about the Dwarf Fortress incidents.

HOW TO SHARE THE REPORT:
https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

Post was last edited on December 3, 2019 8:17 AM PST

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Speccy report

Yeah I agree. I've tried literally everything except updating bios because I'm kinda scared of the outcome.
To reinstall windows 10, I'm always using USB stick which contains Windows 8.1 then I just upgrade to Windows 10. Someone once told me that this could be the issue but I don't know why would it be an issue because I've been installing windows like that for 2 years now.

This is my speccy report: http://speccy.piriform.com/results/jZ2OcPHAj03ldmIe3qHMVpK

I will also post an Event Viewer log here, maybe you can figure something out of it:

Fault bucket LKD_0x141_Tdr:6_IMAGE_atikmpag.sys, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 3c8777fa-8530-4d9d-8536-d583f88aaa1d

Problem signature:
P1: 141
P2: ffffc30f036a2010
P3: fffff8070e8c077c
P4: 0
P5: 1d4c
P6: 10_0_18363
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20191203-1603.dmp
\\?\C:\WINDOWS\TEMP\WER-2799281-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0E0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD100.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD111.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD131.tmp.txt
\\?\C:\Windows\Temp\WER213.tmp.WERDataCollectionStatus.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_d8d87efbb5fe5dba8f4f8dcdd6fb762da658ea_00000000_cab_d494a948-16a8-466c-bcc1-a15f8314dae5

Analysis symbol:
Rechecking for solution: 0
Report Id: d494a948-16a8-466c-bcc1-a15f8314dae5
Report Status: 2147483648
Hashed bucket:
Cab Guid: 0

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There's a lot to unpack so let's get going.

1. FIRST there is no need to install 8 then upgrade to 10. Once your 10 activates you have your digital license and do a clean install.

2. I'll get to your use of DriverEasy now. This is only done when we can't get the drivers from the maker. And in over a decade I have yet to use such because I find I can either use what Microsoft provides or what the maker provides.

Over and over I have to start over due to apps like DriverEasy.

3. The BIOS. In decades we've yet to lose a board. It's just a step when we have a new machine or one in the shop for crashing issue BUT we do not update the BIOS if the machine is unstable say at the BIOS screen or sitting in Windows. These are the sole exceptions to where we don't update.

4. Now about this error: https://www.google.com/search?q=Fault+bucket+LKD_0x141_Tdr%3A6_IMAGE_atikmpag.sys
I agree with the replies such as:
"Completely remove everything from AMD using DDU and install the newest copy of the driver available.

(DDU Link) https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
You can head either to AMD or the manufacturer of your device to get the newest driver."

If you want you can try that but I haven't begun to do all I'd do on such a PC. My view is to read the SPECCY and see what else may be revealed.

(And now I start my Speccy items.)

5. That GPU is not finding happy owners. https://community.amd.com/thread/222730 among others. I'd try some 1050 Ti GPU to confirm but what I'm reading on the RX 560 is such that I'd not expect this to work out. Even so, try DDU and the latest from AMD.

6. Back to the PSU. Since it's an awful PSU I'll work as if the +12V rail is 11 Amperes and check the TDP Watts on GPU and CPU to see if we exceeded 132 Watts.
RX 560 TDP 75 Watts.
CPU i5 TDP 95 Watts.

So yes, that PSU can be causing troubles which may only show up under gaming loads.

-> So here we have a mess of a PC with too many possible causes. This is where you work with what you can for free then progress to stuff that costs like the PSU upgrade and another GPU.

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Let's get to work

Thank you very much for the help. I'll get on it as soon as possible. I started with DDU, reinstalled GPU drivers but crashes unfortunately still persist. Next I'm gonna do is clean install of Windows 10 (without installing 8.1 first) and see the outcome. After that I'm gonna buy a new PSU because I kinda agree that crashes show up under heavy gaming loads (such as going into the fight in Dota 2 etc.). If that doesn't help, my local "PC shop" said I can return the card and get a new one for 30% of its original price so I'll be probably going for 1050 TI then.
Again, thank you very much for your response and helping me out.
Peace.

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Thanks for understanding.

That for this PC it can be more than one thing.

I did share an upgrade (last one ever?) on a near 10 year old desktop and ended with the GPU at the 1060 model. The 1050 Ti was nice and all but my bet was the GAMER it may end up with would want all 60 FPS so the 1060 was the better choice. I don't know what your budget is so I'll stop here and share the link to that discussion next:
https://www.cnet.com/forums/discussions/im-upgrading-some-old-iron-what-would-you-like/

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