General discussion

Games Crashing to Desktop

Jan 4, 2020 12:14AM PST
Please help! 1 year old PC

I've recently starting having an issue where all the games I run crash to desktop. Sometimes it happens fast sometimes the game will run for maybe 20 minutes. It feels like the first time I fire up a game it will run longer and after the first crash it happens much faster. Sometimes it will even crash in the game menu. Happened while playing Escape from Tarkov, The Witcher 3, CS GO, Dying Light, ect. I've tried reinstalling windows, running with older and newer drivers, using a fresh install on my SSD and HDD(physically removing the other while testing). Ran memtest84, 3dMark, stress testing cpu with various applications, all pass/completed without any errors. I've tried running with 4/4 memory 2/4 memory 1/4 memory, swapping out each one (took forever). I've not seen a BSOD but I do have some event viewer error logs. All my temps seem to be fine while gaming, GPU never goes above 45-55 degrees and cpu never goes above 50. I recently added 2 more 8GB sticks of memory but removed them during testing. Thought it was odd these new sticks had a much older version though (V3.something compared to V5.something). I tried switching out the PS with a corsair 750 watt, had same issue. I also even tried an older Geforce GTX 660, same issue. All testing was done with latest bios (updated after issues) and no overclocking. The case is well cooled with 6 Corsair ML120 120mm case fans and the cpu is air cooled with a Zalman.
While running memtest84 if I selected multi cpu testing it gave tons of errors and eventually crashed but using single core it ran fine. I wasn't sure if this was a problem (did lots of google searching) but I thought it might have been a software thing with my CPU.

PC Specs:
http://speccy.piriform.com/results/CgoPGESNZz8TGHcTJvVGkUL
Windows 10 (Downloaded from windows, never bothered to activate it during testing)
ASUS ROG Strix B450-F Gaming Motherboard
AMD Ryzen 7 1800X Processor
Corsair Vengeance LPX 32GB (4x8GB) DDR4 DRAM 3000MHz (tried leaving default clock and 3000)
EVGA GeForce RTX 2070 XC Ultra Gaming
EVGA Supernova 1000 G3, 80 Plus Gold 1000W
Samsung 860 EVO 1TB M.2 SATA Internal SSD
3TB Seagate HDD

Updates:
I downloaded speccy to check some things and noticed the CPU temp reading was 20-30 degrees higher than displaying in Asus AI Suite 3. I'm not sure which one is correct. Speccys temp for my GPU and Precision X1s are identical. Asus shows it idle around 35-40 and Speccy has it at 50-60.
While I was checking temps playing escape from Tarkov the system completely shut down and all case fans turned all the way up. I could not restart or shut down from this state. Monitor went black after displaying no input detected. I had to switch power off from the power supply and was then able to reboot. This has happened twice in the past but months apart.


Here's the last couple event viewer logs I've seen after crashing.

------------------------------------------------------------------------------------------------------------------------
Fault bucket 2109771526909575978, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: EscapeFromTarkov.exe
P2: 0.12.2.5485
P3: 5de6ac05
P4: UnityPlayer.dll
P5: 2018.4.13.35386
P6: 5de6ac4a
P7: c0000005
P8: 00000000007a5df4
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD748.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE88F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE89F.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE89D.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE8CD.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_EscapeFromTarkov_e62ef924cb65fa5d7a2f347827651324246c57d_318978c8_203a5daf-77ce-41b7-8873-8c08b73745f1

Analysis symbol:
Rechecking for solution: 0
Report Id: 67a93b3c-25ba-4161-a283-7fab9f210f95
Report Status: 268435456
Hashed bucket: 6203514cf2069564ed476a0692adc32a
Cab Guid: 0
------------------------------------------------------------------------------------------------------------------------
Faulting application name: EscapeFromTarkov.exe, version: 0.12.2.5485, time stamp: 0x5de6ac05
Faulting module name: UnityPlayer.dll, version: 2018.4.13.35386, time stamp: 0x5de6ac4a
Exception code: 0xc0000005
Fault offset: 0x00000000007a5df4
Faulting process id: 0x1570
Faulting application start time: 0x01d5c2c3848ac5f4
Faulting application path: C:\Battlestate Games\EFT (live)\EscapeFromTarkov.exe
Faulting module path: C:\Battlestate Games\EFT (live)\UnityPlayer.dll
Report Id: 67a93b3c-25ba-4161-a283-7fab9f210f95
Faulting package full name:
Faulting package-relative application ID:
------------------------------------------------------------------------------------------------------------------------
Fault bucket 1404363932565057424, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: csgo.exe
P2: 0.0.0.0
P3: 5dfc26fc
P4: engine.dll
P5: 0.0.0.0
P6: 5dfd25df
P7: c0000005
P8: 0005f5d7
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD291.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD503.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD523.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD521.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD541.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_csgo.exe_322779ba5dc2b2ffc3631d6c0961a2bac46de14_0d880a31_d2c25423-ffd0-46b5-b28d-f5f40f0a3d16

Analysis symbol:
Rechecking for solution: 0
Report Id: f174b232-107d-4562-a91b-0bc77ee6813f
Report Status: 268435456
Hashed bucket: e9b0f750f88ce574137d4d8e57e92f90
Cab Guid: 0
------------------------------------------------------------------------------------------------------------------------------------------------------------------
Faulting application name: csgo.exe, version: 0.0.0.0, time stamp: 0x5dfc26fc
Faulting module name: engine.dll, version: 0.0.0.0, time stamp: 0x5dfd25df
Exception code: 0xc0000005
Fault offset: 0x0005f5d7
Faulting process id: 0x165c
Faulting application start time: 0x01d5c2be9acdb3a5
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Counter-Strike Global Offensive\csgo.exe
Faulting module path: c:\program files (x86)\steam\steamapps\common\counter-strike global offensive\bin\engine.dll
Report Id: f174b232-107d-4562-a91b-0bc77ee6813f
Faulting package full name:
Faulting package-relative application ID:
------------------------------------------------------------------------------------------------------------------------

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Comments
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This one stumps me. BUT.
Jan 4, 2020 8:55AM PST

I really tried to find something in the Speccy but the Seagate is missing so I can't point out one of the usual there. Moving on as I will dismiss that as you are writing the Speccy is the configuration that crashes.

1. The Speccy is really clean.
2. There is this one thing that lines up with your memory testing above. Actually two things.
2a. The RAM is reporting as UNKNOWN.
2b. The memory speed looks to be below its pay grade. That is, it appears to be at 1066MHz and there's a XMP PROFILE in the sticks at much higher.

More about this area. Not only those problems but the failure you had in memory testing so this is the only area that is poking up like a nail on a sun deck.

Ideas.

1. Try XMP.
2. Try just your new sticks.
3. Check that the sticks are in the right slots for when there are just two.
4. Ask the motherboard maker if these RAM sticks are supported.

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The other area.
Jan 4, 2020 8:58AM PST

There are other areas that it could be so the next most likely is DRIVERS.

Now that Windows 10 automatically updates drivers sometimes this will plague a PC. The workaround is to disable this feature then install the drivers the maker calls for.

As to the GPU driver my choice is to use DDU (see google) then install my choice of GPU driver.

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No XMP
Jan 4, 2020 9:38AM PST

I've tried using all the possible combinations of memory using my MB suggested slots. When I ran that speccy it had the new sticks in the system. In the windows performance tab within task manager it does show my memory running at whatever speed I set them to in the MB bios.
https://drive.google.com/open?id=1Ke8NTIF_oLRgO6Loj9_AqcWnlGs0AR9b

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Let me write.
Jan 4, 2020 10:49AM PST

I don't trust Microsoft's hardware reporting. We use Speccy (good) and for backup verification CPUz or CPUid and it's RAM/Memory tab.

Remember your PC is pretty clean and there are only a few areas that given the clues here I can write there may be the cause.

IN SHORT, RAM and DRIVERS.

1. That RAM TEST FAILURE is very concerning. I see you have a current BIOS but no XMP. So let's dig deeper on that.
https://rog.asus.com/forum/showthread.php?53500-Noob-need-help-with-memory-setup-3000mhz-shows-as-2133mhz shows where to set this.

Remember I can not tell you this RAM is compatible. You must ask Asus. Try their forums.

2. Drivers. Since your PC has an almost perfect Speccy (except for that RAM area) my attention turns to drivers (after RAM). I would:

a. Disable Microsoft's Automatic Driver update system (it's on the web.)
b. Use DDU for the GPU then install what the maker calls for the GPU and motherboard.

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(repeat)
Jan 4, 2020 11:16AM PST
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Thanks
Jan 4, 2020 11:28AM PST

I'll try over there. The CPU temps in Speccy get extremely high compared to those displayed in my Asus AI Suite 3. I was watching the temps while opening some twitch tabs in my browser and it spiked high and the browser crashed, so I've ordered some better thermal paste and a much better cpu cooler. I planned on upgraded these components when I built the PC so why not.

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They may not write about AI Suite.
Jan 4, 2020 11:33AM PST
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Reply
Jan 4, 2020 9:11PM PST

When I did a clean windows install I tried testing with only a couple games and current drivers. I didn't even install an AV. I'm doubtful the cpu temps are displaying correctly in speccy as the ones in AI Suite and Ryzen Master are identical but I've run out of ideas. I guess im going to have to bite the bullet and take the pc to a repair shop and see what they say.

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Sounds expensive.
Jan 4, 2020 10:21PM PST

It is here as the counter fee starts at 150USD and then parts. They usually swap motherboard, cpu and ram for a set they know works.

Did you work with Asus yet in their forums?

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Not yet
Jan 4, 2020 11:35PM PST

I've been super busy with work and replying via my cell. Honestly I'm also a little defeated and stubborn so the pc might sit for a while.

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Fixed
Jan 12, 2020 9:30PM PST

Figured I would let you know I fixed the issue by disabling fast boot in windows and in my bios. I have no idea why this was an issue after a whole year but it was. Haven't had a single crash since doing this.

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Was someone tinkering in the BIOS?
Jan 12, 2020 9:33PM PST

Hard to explain why it worked before.

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No, Im the only user.
Jan 12, 2020 9:38PM PST

I'm the only one who uses the pc. The only thing I can think of is that maybe a windows update changed a setting or something. I noticed an "AMD Ryzen Balanced" power plan (which was the plan in use) that I never saw before when I was disabling fast boot.

Also another weird thing was I disabled it in bios first and when I shut down my pc it would shut down and the monitors would shut off but all the fans and lights would stay on. This was fixed by disabling fast boot in windows. Like I said I have no idea why any of this was causing issues but I'm not complaining because I got my pc back. So glad I decided to keep at it instead of bringing it in to a service shop.

Post was last edited on January 12, 2020 9:47 PM PST

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