Very odd problem. I wonder if they will tell you what's going on.
I am extremely frustrated with my Galaxy S8 not charging after battery go to zero. Verizon has replaced my phone 4 times with me currently waiting for another replacement phone which will not arrive until Wednesday January 3. Today is New Year eve. WTH is going on with Samsung phones. This is forcing me to consider a Apple device for first time since my first galaxy S1 over 9 years ago. Enough is enough! Does anyone have a viable solution?