Galaxy S5 ACTIVE gets splashed - phone dies

On March 16, 2015 I purchased a brand new Samsung Galaxy S5 Active

On September 1, 2015 - my 10 year-old son, a couple of friends and I were visiting Universal Studios during a family outing. On one of the rides (Jurrassic Park) everyone in the party got soaked. I was wearing my Galaxy S5 Active phone on me at the time. At the end of the ride, I noticed that my phone had turned itself off and would not turn back on. I opened the rear cover panel and saw that the top of the phone had gotten wet. I removed the battery and SIM card immediately and tried to dry the phone to the best of my ability - upon return to our friend's place, I placed the phone in a bag of rice to try to remove moisture overnight. This did not work.

After being given the run around (three calls to the 1-800 SAMSUNG number, 2 visits to the SAMSUNG store in WEM, Shipping the phone and five emails) Samsung now tells me that water damaged phones are NOT COVERED!!!

I did not operate the device outside of its published rating capabilities (actually well below, I got splashed, but was not immersed at any time and the ride was less than 5 minutes). I bought this phone trusting the features specified on SAMSUNG’s website stating: **Device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water immersion of between 15 cm to one meter for 30 minutes. Samsung's literature further claims: Take on the Elements - Dustproof and water-resistant, the Galaxy S5 Active™ has a rugged design that’s engineered for outdoor activities.** Run in the rain, camp in the desert, dig in your garden—all with your phone by your side.

I am astounded that SAMSUNG would not cover water damage on a phone advertised as rated as capable of handling water immersion. To not cover it under warranty for doing just that is misleading and unacceptable.

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Saga continues...

Two emails later (Sept 25 and October 1st...) and still no replies from SAMSUNG. They probably have now put me on ignore... nice behaviour for a multi national corporation...

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They fixed it!!!

All's good (although it took a month...)
They fixed the phone - I can be a Famsung-boy again.

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