Samsung forum


Galaxy 8 - No audio on Facebook messenger videos

Hey guys!

Back to Samsung with the new Galaxy S8! I've had the G4 which was awesome. Moved to LG which was pretty much fried after 1.5 years.

I'm overall very happy with the device, but... I cannot for the life of me get audio from my messenger app.
Unlike other complaints I've seen online - my sound doesn't cutout, nor do I have any audio issues with other apps (youtube, etc..). There's just NO sound on video messages I send/receive on FB messenger.
I tried un/reinstalling the app to no successs.

Can anyone please give me a hand here? This issue is a major bummer, if I can't get it fixed ill probably go have my phone replaced and get some other model/brand..

Thanks in advance.,


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All Answers

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Be sure to complain to the app's maker.

In reply to: Galaxy 8 - No audio on Facebook messenger videos

It's usually not fixed by the phone maker because Samsung or the maker didn't write the app.

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In reply to: Be sure to complain to the app's maker.

I see..

I wonder why I didn't see anyone report this identical problem. I've only seen people discussing audio cutting off, not working on other apps, etc.
No one seems to have this specific issue, I wonder why, and whether it's rooted in something simple I am overlooking..

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The only time I take this on

In reply to: Gotcha

Is when the owner can deal with me factory resetting the phone and trying it again. This way I'm on a clean platform and settings are all stock. Android is the new Windows and while I am on a team of Android app programmers that doesn't mean I know where the issue is. I can only share what I do when we see problems in our app. We'll get the same phone (pause here, we are paid to do this!) and see if the problem can be replicated. I hate to write this but this has only happened in 1 out of some hundred times. 99% or more of the time a stock phone will work as expected.

But even so, just like your Windows PC, it's rarely solved by the PC maker.

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Thanks man!

In reply to: The only time I take this on

appreciate your input!

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Same issue

In reply to: Galaxy 8 - No audio on Facebook messenger videos

I'm having the same issue. I forced stop uninstalled reinstalled and still no sound. Even if I save the video to my phone still no sound.

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I take it you aleady tried the resets.

In reply to: Same issue

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