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Computer Help forum


Function Key not working once Windows 7 Loads

by TanaJayne / February 5, 2014 2:09 AM PST

My computer is a Dell Laptop which was imaged by my company, and there were some errors made on the imaging. Since it takes so long for a re-image I would like to find a fix for the issue.

The Function Key will work before the Windows Operating System loads but will not work once the operating system has loaded. I am using Windows 7.

Therefore I cannot adjust my screen brightness nor will my machine recognize external devices plugged into the VGA port.

I needed to use a projector the other day and that wouldn't work because you need to use the function key in combination with another key to recognize it, I also cannot get it to recognize my external monitor and of course the remedy for that is once again using the function key in combination with another key. Any ideas on how to fix the function key or a work around to get the computer to recognize external devices plugged into the VGA port??


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All Answers

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by R. Proffitt Forum moderator / February 5, 2014 2:16 AM PST

Such is controlled by helper apps such as Dell's QuickSet. I find many new to Windows owners, that is when they learn about extra apps often remove too much. There's also an issue with KEYBOARD LOGGERS that can block this function.

Be sure to ask the IT staff to explain Dell's QuickSet as I defer to you company support.

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Quick Set
by TanaJayne / February 5, 2014 4:18 AM PST
In reply to: True.

Thanks, our IT team is very limited and not very knowledgeable can you tell me where i might find a download for quickset.exe I have a dell latitude.


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by R. Proffitt Forum moderator / February 5, 2014 4:21 AM PST
In reply to: Quick Set

Talk to HR today. I'm shocked that they didn't head to to put in the service tag or search dell for quickset.


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by TanaJayne / February 7, 2014 4:22 AM PST
In reply to: Ouch.

What they want to do is re-image my machine which means I have to reinstall everything I am using and I will be without my laptop for a few days. I telework so this is a big problem for me.

How about using a VGA to USB Adaptor

or better yet how about the USB to VGA External Video Card Multi Monitor Adapter which has an adaptor and its own external Video Card.

Do you think either of these options would work??

Thanks Tana

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No. Why a video adapter to fix function keys?
by R. Proffitt Forum moderator / February 7, 2014 6:57 AM PST
In reply to: Adaptor

I'd keep this one to myself. Don't let HR know!

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Function Key wasn't problem couldn't use external VGA
by TanaJayne / February 7, 2014 7:31 AM PST

No need to be rude! You aren't talking to a newbie!

Obviously you didn't read my original post. The problem is that I want to use external projectors or monitors and the function key doesn't work so I couldn't get the computer to recognize either one.

However, I was thinking I could use a USB to VGA adaptor that has its own external video card which would allow me to use either the monitor or projector.


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That does not appear to be USB to VGA.
by R. Proffitt Forum moderator / February 7, 2014 7:51 AM PST


Sorry if any humor is misread. We know your work place must be quite short on support if they can't find QuickSet or what it is. New or not, google has been around a long time now so why was this asked? You don't have to tell.

-> Here's my bets.

1. Quickset is not installed.
2. The image may be missing drivers or wrong drivers to drive VGA and onboard LCD.

Let's be honest. It's work and they must support you. I don't mind sharing what I think it is but I'm not there to correct your IT business decisions.

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