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Full System Restore(Destructive) - Goes well until. . .

by jstevens155 / April 5, 2009 4:30 PM PDT

OS - Windows XP
AMD Athalon 64
Processor 3400+
Model Number - T6412
(Any other information can be easily given)

I am only posting out of desperation, so here goes my sob story.

I am attempting to do a full system restore and am running into an issue. During the installation is always stops when it attempts to install the ATI video/chipsets driver. It claims the data is invalid. I do not know why it is saying this, but if some one could maybe point out what I'm missing, that would be wonderful. The exact mesage is "error extracting support files: the data is invlaid!" This happens as the ATI Software Setup is prepring to open an instal wizard.

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The details are missing.
by R. Proffitt Forum moderator / April 5, 2009 10:30 PM PDT

No error message but a rewrite in your own words so I'm left to guess. I'll guess badly. But let me share the nutty things I'm doing that helps.

1. Unplug anything that the machine didn't come with.
2. Unplug all USB devices.
3. Set the date to just a few months after you bought it! (strange, why? don't know, don't care.)
4. The CD/DVD drive could be aging, get a bad read, try duplicating that install CD. Swap in a new CD/DVD drive.

Good luck,

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This is a question to ask Gateway Support as ...
by Edward ODaniel / April 6, 2009 9:38 AM PDT

it appears that their recovery media or image is corrupt or not for your specific machine.

This assumes of course that you have not upgraded the video to something that didn't come with the machine.

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