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General discussion

Fujitsu ScanSnap S300M Crashes on Snow Leopard

by Quent Sep 2, 2009 10:45PM PDT

The Save to Folder utility within ScanSnap crashes the app. Tried reinstalling on two different Macs, a Mini and MBP.

Here's the report:

Process: Scan to Folder [1534]
Path: /Applications/ScanSnap/Scan to Office/Scan to Folder.app/Contents/MacOS/Scan to Folder
Identifier: jp.co.pfu.ScanSnap.ScanToFolder
Version: 1.0.10 (V10L10)
Code Type: X86 (Native)
Parent Process: launchd [223]

Date/Time: 2009-09-03 08:27:26.290 -0400
OS Version: Mac OS X 10.6 (10A432)
Report Version: 6

Interval Since Last Report: 147229 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 3 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: DD4592FF-BB31-4877-99C2-5A1077DC1CCE

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000031202c31
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
objc_msgSend() selector name: setArray:


Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x90d8591b objc_msgSend + 27
1 ...o.pfu.ScanSnap.ScanToFolder 0x007ccae5 -[STFMainControllor setPathsHappy + 90
2 com.apple.Foundation 0x938242fc _nsnote_callback + 345
3 com.apple.CoreFoundation 0x90e88c29 __CFXNotificationPost + 905
4 com.apple.CoreFoundation 0x90e8865a _CFXNotificationPostNotification + 186
5 com.apple.Foundation 0x93819120 -[NSNotificationCenter postNotificationName:object:userInfoHappy + 128
6 ...o.pfu.ScanSnap.ScanToFolder 0x007c5c42 -[STFBundle runSettingWindow] + 176
7 ...o.pfu.ScanSnap.ScanToFolder 0x0000278f -[STFAppControllor handleAppleEvent:withReplyEventHappy + 751
8 com.apple.Foundation 0x9385946c -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefConHappy + 511
9 com.apple.Foundation 0x93859230 _NSAppleEventManagerGenericHandler + 228
10 com.apple.AE 0x901b3de6 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
11 com.apple.AE 0x901b3ce5 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
12 com.apple.AE 0x901b3bf2 aeProcessAppleEvent + 197
13 com.apple.HIToolbox 0x928df381 AEProcessAppleEvent + 50
14 com.apple.AppKit 0x982ffdd6 _DPSNextEvent + 1420
15 com.apple.AppKit 0x982ff40e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeueHappy + 156
16 com.apple.AppKit 0x982c15fb -[NSApplication run] + 821
17 com.apple.AppKit 0x982b9695 NSApplicationMain + 574
18 ...o.pfu.ScanSnap.ScanToFolder 0x00002352 _start + 216
19 ...o.pfu.ScanSnap.ScanToFolder 0x00002279 start + 41

Thread 1:
0 libSystem.B.dylib 0x917cd1a2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x917cd738 _pthread_wqthread + 941
2 libSystem.B.dylib 0x917cd356 start_wqthread + 30

Thread 2: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x917ce10a kevent + 10
1 libSystem.B.dylib 0x917ce824 _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x917cdce1 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x917cda86 _dispatch_worker_thread2 + 234
4 libSystem.B.dylib 0x917cd511 _pthread_wqthread + 390
5 libSystem.B.dylib 0x917cd356 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0046d0f0 ebx: 0x007d0013 ecx: 0x98ab2530 edx: 0x0045b9bc
edi: 0x31202c31 esi: 0x0046d310 ebp: 0xbfffee08 esp: 0xbfffedd4
ss: 0x0000001f efl: 0x00010206 eip: 0x90d8591b cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x31202c31

Binary Images:
0x1000 - 0x3fe5 +jp.co.pfu.ScanSnap.ScanToFolder 1.0.10 (V10L10) /Applications/ScanSnap/Scan to Office/Scan to Folder.app/Contents/MacOS/Scan to Folder
0x9000 - 0xffff +co.jp.pfu.ScanSnap.SSViewer ??? (1.0.0) /Applications/ScanSnap/Scan to Office/Scan to Folder.app/Contents/Frameworks/SSViewer.framework/Versions/A/SSViewer
0xda000 - 0xdcfff +com.unsanity.menuextraenabler 1.0.3 (1.0.3) /Library/InputManagers/Menu Extra Enabler/Menu Extra Enabler.bundle/Contents/MacOS/Menu Extra Enabler
0x7c4000 - 0x7d5fd7 +jp.co.pfu.ScanSnap.ScanToFolder 1.0.10 (V10L10) /Applications/ScanSnap/Bundles/Scan2Folder.bundle/Contents/MacOS/Scan2Folder
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
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0x904df000 - 0x904e2ff7 libCoreVMClient.dylib ??? (???) <16BB2178-B32D-E57E-F1E4-D177F7754232> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
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0x967d7000 - 0x96874ff3 com.apple.LaunchServices 360.3 (360.3) <C8590D53-E46A-F58A-7CF2-03A8159D8569> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x96875000 - 0x96879ff7 libGFXShared.dylib ??? (???) <ED62E870-E219-C873-88AA-9CE08108F811> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x9687a000 - 0x96adcff3 com.apple.security 6.0 (36910) <F045B57C-054F-F06F-EF7E-EABEC2700274> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96add000 - 0x96b03fff com.apple.DictionaryServices 1.1 (1.1) <07694B30-56A9-5C98-B8BC-DA0628715FA8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x9730b000 - 0x973bdffb libFontParser.dylib ??? (???) <EB089832-660F-0B34-3AC8-CCDA937987D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x973f9000 - 0x9740dfe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x97448000 - 0x9745dfff com.apple.ImageCapture 6.0 (6.0) <3F31833A-38A9-444E-02B7-17619CA6F2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x978de000 - 0x978deff7 com.apple.Accelerate.vecLib 3.5 (vecLib 3.5) <3E039E14-2A15-56CC-0074-EE59F9FBB913> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x978e1000 - 0x978ebff7 libCSync.A.dylib ??? (???) <A05BB12D-CD51-DE43-323B-3A3E99A3EED5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x97aca000 - 0x97b83fe7 libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
0x97b84000 - 0x97b8dff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x97b8e000 - 0x97eadfe7 com.apple.CoreServices.CarbonCore 859.1 (859.1) <2E72AF56-4BE6-294A-7372-19C360688B8B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x98008000 - 0x9800bff7 libCGXType.A.dylib ??? (???) <3FB5E457-EABF-B33E-E01B-C695FB2D72EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x981d4000 - 0x9823efe7 libstdc++.6.dylib ??? (???) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x982b7000 - 0x98b93ff7 com.apple.AppKit 6.6 (103Cool <25DDEBFC-8A2F-8434-1D97-AEC55B5205F8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x98bdb000 - 0x98bfbfe7 libresolv.9.dylib ??? (???) <A48921CB-3FA7-3071-AF9C-2D86FB493A3A> /usr/lib/libresolv.9.dylib
0x98bfc000 - 0x98c2dff3 libTrueTypeScaler.dylib ??? (???) <F326E053-7425-2F10-F883-CBD56A1E1B72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x98c9e000 - 0x98ca2ff7 IOSurface ??? (???) <C11D3FF3-EB51-A07D-EF24-9C2004115724> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x98f0f000 - 0x98f6ffe7 com.apple.CoreText 3.0.0 (???) <8F4FCAE2-8E6F-F0DE-A6AA-15D0228B7F13> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x98f70000 - 0x990f2fe7 libicucore.A.dylib ??? (???) <FBB66376-CBA9-8149-A1AA-10AB8578C3B3> /usr/lib/libicucore.A.dylib
0x990f3000 - 0x9919afe7 com.apple.CFNetwork 454.4 (454.4) <7C563385-9893-3B48-8607-5BC81DA2C4CF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9919b000 - 0x991b3ff7 com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x991f5000 - 0x991fcfff com.apple.print.framework.Print 6.0 (237) <7A06B15C-B835-096E-7D96-C2FE8F0D21E1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x99303000 - 0x993abff7 com.apple.QD 3.31 (???) <40FCAC85-4E4F-2290-90D4-F66D550ADFDC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x993ac000 - 0x993b6ffb com.apple.speech.recognition.framework 3.10.10 (3.10.10) <E106CC3A-7633-5587-0B29-64E19FCBC613> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <068CC3F2-F867-A231-A16C-CC01C29A9816> /usr/lib/libSystem.B.dylib

Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.5 GHz, 4 GB, SMC 1.27f2
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.0f18, 2 service, 1 devices, 2 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS542525K9SA00, 232.89 GB
Parallel ATA Device: MATSHITADVD-R UJ-867
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Hub, 0x050d (Belkin Corporation), 0x0307, 0xfa200000
USB Device: ScanSnap S300M, 0x04c5 (Fujitsu Ltd.), 0x117f, 0xfa220000
USB Device: iPod, 0x05ac (Apple Inc.), 0x1260, 0xfa250000
USB Device: Palm Handheld, 0x0830 (Palm Inc.), 0x0061, 0x1d100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0230, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
FireWire Device: My Book, WD, Up to 400 Mb/sec

Discussion is locked

13 Posts
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Nice.
by r. proffitt Forum moderator Sep 2, 2009 10:50PM PDT

But shouldn't you be in touch with Fujitsu about this?

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ScanSnap Crashes
by Quent Sep 2, 2009 11:26PM PDT

Tried that. They don't have a way to communicate with support for this product.

Hoping someone in support there will pick up on this posting.

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When that happens
by r. proffitt Forum moderator Sep 2, 2009 11:49PM PDT

I ask for a refund so I can get a working product.

Let's hope others have a cure.

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ScanSnap
by Tom Healy Sep 3, 2009 1:19AM PDT
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Scan to Email instead
by Quent Sep 3, 2009 6:21AM PDT

Yup. That works. It's a little clumsy, but it doesn't crash the software.

Thanks for the link.

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Scan to Application setting
by Quent Sep 3, 2009 6:30AM PDT

The scan to Application setting seems to work well. A PDF opens and can be Saved As... without launching Mail.

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Fujitsu please provide better service
by belegato Sep 14, 2009 1:04PM PDT

I'd say the workaround is worse than clumsy. It's a major disruption to workflow. I hope Fujitsu is on top of this and a fix is on the way. They need to make a statement about their intention to offer a fix on their status page. That omission leads me to infer they're waiting to see how many people complain before they take action. Simply saying "refer back to this site for latest updates as they become available" is insufficient. Additionally, given that Snow Leopard has been out to developers for some time now, I think Fujitsu should have caught this much earlier. I think people need to speak up and question their future investment in Fujitsu products until Fujitsu's service level improves.

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Go ahead and ScanSnap to folder
by tcarterva Sep 20, 2009 11:49AM PDT

Just know what your scan folder is and go to it after the ScanSnap manager crashes. Despite the application crashing, it still produces the scan and puts it in the folder.

And SHAME ON YOU FUJITSU, for not preparing your scanners for this this update to OS X. With all of the advance notice and developer support that Apple gives, this is inexcusable and irresponsible. You have sullied your reputation and I can no longer support you or recommend you. You cost me HOURS of work while I figured this out!

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ScanSnap
by Tom Healy Sep 3, 2009 3:17AM PDT

A followup to my previous post:
I've tried my ScanSnap fi-5110EOXM (bought in 2006) using ScanSnap Manager 2.2 L11 on OS X 10.6.0. That one is not listed on the PDF I referred to above. It still scans to my designated Scan Folder. So, maybe, Older is Better?

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Clumsy workaround no longer working
by Saley--2008 Oct 10, 2009 6:21PM PDT

Had used the scan to email workaround, and it worked, albeit slows the task. But today this stopped working - now get a message about a 'not valid folder'. spent an age trying to get around this problem, but no luck at all.
Will have to revive a retired computer which fortunately wasn't sold or given away.

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Scan to Folder Fix - Set up Profiles
by Finis33 Nov 8, 2009 9:43AM PST
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Fujitusu Has a Fix - Upgrade to Scansnap Manager 2.2 L14
by MattBianco Feb 6, 2011 2:03AM PST
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(NT) Thanks for that
by mrmacfixit Forum moderator Feb 6, 2011 2:04AM PST
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