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Frustrated with Toshiba Repair

by wgoforth / November 11, 2010 12:33 PM PST

In Sept 2008, I purchased a Satellite M305 for $760.

Within 2 months, I began having screen flickering which continued to get worse.

I sent it in for repair. Repair lasted for about 1 month, then I had to send it back. It was returned with the ~case busted~. When I called about it, I was told that it "does not cover cosmetic issues" although their repair service did the damage.

That repair lasted 2 months, then I sent it back again, asking for a new computer by this point. They repaired it instead with more even damage to the case. The trim around the display is stretched so that it does not lay flat against the screen. The rubber pieces that go in the screw holes on the display screen are missing.

It is now going out yet again.

It is still under their extended warranty.

I am very disappointed in their repair service and their unwillingness to correct their damage, or the fact that they are careless enough to damage it more each time.

Is there ANYTHING I can do on this??
Thanks
Wayne

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Depends on country and state.
by R. Proffitt Forum moderator / November 11, 2010 1:29 PM PST

Be sure to keep your documents all together as most states have your warranty extended by the number of days it's in the shop.

Also file a complaint with your BBB and consumer affairs (example? BEAR in California.)

If you make any threat to take legal do not bluff! They may call you on it and wait for the action.
Bob

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Exchange it...
by jone213 / November 18, 2010 3:46 AM PST

Maybe you are eligible for the Whole Unit Exchange program? Supposedly you can get a new or remanufactured product that is equivalent to the original product on an exchange basis. Call customer support to see if you qualify because it sounds like you just got a bad product to begin with.

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