Computer Help forum


frozen computer help

by encyclia / December 22, 2012 6:19 AM PST

My Windows XP computer which had been working perfectly froze up today after copying and saving some pictures from a university lichen website. During copying a script problem notice popped up and I chose the "end script" box in lieu of the "continue" one. When I tried to open one of the pictures the computer froze. After a normal restart it immediately froze upon reboot it with the window "Windows Explorer has encountered....and needs to close" popping up. I then tried a system restore to an earlier date with the same results. I also tried safe mode and all of the other startup options when F8 is pressed but the same thing happens. I feel that if I could delete the downloaded pictures I might be able to restore service but I have no way to get at them. I doubt anyone has a solution but thought I'd ask anyway out of desperation.

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All Answers

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Do you think the drive is full?
by R. Proffitt Forum moderator / December 22, 2012 6:27 AM PST
In reply to: frozen computer help

If so, you can boot any number of LiveCDs (I use Ubuntu since it's free, does not need installing and I don't have to know it's Linux) that you can boot and clean up.

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Try booting to the Command Prompt
by wpgwpg / December 22, 2012 6:35 AM PST
In reply to: frozen computer help

From the Command Prompt you can use the old fashioned DOS commands to delete the file(s) in question. If you need the syntax, type DEL /? and it'll show all the options. You can move from one folder (directory) to another via the CD command, and again CD /? will give you all the syntax. I hope deleting the file(s) solves your problem, but it's possible you could have something else (like a corrupted file, bad spot on disk, malware, etc.).

Good luck.

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