Question

From windows 7 to windows 10

Hi all,
I received a notification from Microsoft that I am legible for a FREE windows 10 full version download.
I am running Windows 7
Yesterday I did the download but have a problem
I have to restart the laptop to install important update before be able to install Windows10 and I get this warning:
Windows can’t update important files and services why the system is using them. Save any open files and restart the computer and then try to check for important updates. I tried to restart without doing anything and of course is not working.
Any idea how to close/save files and services?? I don’t have any idea so a step by step procedure is more than welcome.
Thank for your answers
GL

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Answer
Re: save files

Usually, if I have a file open in, say, MS Word, I click on File>Save and then File>Exit to close the program. But in other programs it might be somewhat different.

Then I shut down and restart and (in this case) go into Internet Explorer>Tools>Windows Update to check for updates that still have to be done.

Then I'm ready to install Windows 10, if I want to. Are you sure you want to install it. Some people like it, other people don't and go back to Windows 7.

Kees

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windows7 to 10

Thanks for your answer
I looked everywhere and I don’t see any open files unless are systems files…no idea
The problem is that I cannot download any new updates or any updates so really like you said some don’t like windows10 and what I want to do is to delete this program and forget about it this will also take care of the updates problems, I hope. This problem only started after trying to download windows10
Where can I find the program I looked everywhere and I don’t see it.
Thanks
GL

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Updates problems and windows 10

Maybe the problem is only to do with updates and nothing to do with downloading windows 10
The warning is as follow:
Windows can’t update important files and services why the system is using them. Save any open files and restart the computer and then try to check for important updates
never had this kind of problems before, how can i get around this
Thanks

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