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Freezing PC

by dkory22 / July 15, 2005 1:39 AM PDT

Hi everyone! My computer has been having this problem for the last week. I built it in 2001 and have seen no problems like this since then, I'm stumped. About a week ago a file from Norton antivirus disappeared and said that Norton could not run without it. I tried to reinstall it but it could not complete because of a critical error. I finally downloaded symNRT and removed it. Soon after my computer began to freeze up for random intervals. Usually for about a minute or so, but it happened often. I then ordered Mcafee 2005, wrote zeros to my hard drive and did a clean install of Windows XP home. I'm now running again with Mcafee installed and at times, its still freezing up. Not as often but it does happen. When it does happen I cannot get the CD drives to open during, or after the freeze up. Could this somehow be the problem or is it possibly something else?


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Freezing computer
by secretempire1 / July 15, 2005 1:53 AM PDT
In reply to: Freezing PC

Hello Dan.

I once had a problem similar to this, which happened to combine Norton Anti-Virus and McAffee. I had them both installed which caused a software conflict and my computer froze. I started the computer up in safe mode, which is what I reccomend you do. In case you don't know, safe mode is a way of starting up Windows where only the necessary system processes are started. To start up in safe mode do this...

As your computer is starting up, continually press F8 until you get a menu in DOS format. Then go to the selection Safe Mode (There are 3 choices for Safe Mode, just choose the one labeled ''Safe Mode'') Then you will get a DOS screen asking you to choose your operating system. Assuming you only have one hard drive and one operating system, you will only have one choice. Once you have started in safe mode, you should have no background and all the menus and bars should look similar to the ones from Windows 98. If your computer doesnt freeze, hardware is not the problem. If it does, the problem is in your hardware. Also, try uninstalling McAffee and re-insalling Norton. If installing Norton from the CD fails, download the trial version and enter your license key.

Good luck,

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by dkory22 / July 15, 2005 3:13 AM PDT
In reply to: Freezing computer

I don't know if Norton and Mcafee could be conflicting because it is a clean install but I will look into it. Safe mode is a good idea thanks! It just froze up again and the cd drive would not open. When I forced it to restart(little button on the case) it could not detect the second CD drive. Possibly a driver problem?

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