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Resolved Question

Freezes on login screen.

by narianor / December 16, 2015 9:14 PM PST

Microsoft Windows 10 Home: 10.0.10586 N/A Build 10586
MSI 760GMA-P34
AMD FX 6300 - No OC
MSI GeForce GTX 960 4GB - No OC
ASUS USB-AC56 802.11ac Wireless USB Adapter
Crucial 8GB Single DDR3 1600 MT/s PC3-12800 CL11 Unbuffered UDIMM 240-Pin Desktop Memory CT102464BA160B x2
EVGA 500 B1 80+ BRONZE
Seagate 1TB Desktop HDD (ST1000DM003)
Seagate 2TB Desktop Gaming SSHD (ST2000DX001)

Event Viewer Entry at Time:
Rkill Log:

For the past few weeks, I've been having this issue. I cannot recall anything that could have triggered it.
The computer works fine once I restart it and login on the second boot, but it always freezes around 10 seconds after it reaches the Windows login screen. A few seconds after the freeze, the monitor doesn't receive input anymore resulting it in going into standby. My mouse and keyboard both turn off. And the power button doesn't work resulting in me having to switch off the power supply.
The only way to avoid turning it off by the power supply is to turn it off using the power button before it starts to freeze. Once I restart the computer, the freeze is gone and I can use the computer like always.
My drivers are up to date and I've updated them throughout the weeks that this has been happening.
I don't have a spare power supply to see if that's an issue.
I've made sure that all connections in the computer are secure and in their place.
The computer doesn't run into any issues when it comes to performance. The only thing that's wrong with it so far is that freeze at startup.
I ran Prime95 and Heaven benchmark to make sure there was sufficient power for daily operations and to see if the system is stable.
I'm just at a loss at what it could be.
I've tried unplugging the AC USB adapter to see if networking was an issue due to another person having a similar issue, but the freeze continued.
So, here I am. Hopefully there's someone out there that can help me out and I would really appreciate it.

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All Answers

Best Answer chosen by narianor

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I know
by rita_sharma / December 17, 2015 9:10 AM PST

I managed to fix it by erasing my HDD, and reinstalling the windows.

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by narianor / December 18, 2015 10:44 AM PST
In reply to: I know

I figure I could do that, but it's just a hassle to reinstall. I was just posting to see if there were any suggestions for a fix rather than doing it the easy way.

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by narianor / December 29, 2015 1:06 PM PST
In reply to: I know

This topic lasted long enough that it froze in place. I figured reinstalling Windows would be the simple answer, but I was just hoping for some other type of solution to appear. Ultimately it only took 5 hours to backup and reinstall everything, but the problem was fixed.
I'm simply choosing this answer due to nothing else promising appearing.

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For a test run.
by R. Proffitt Forum moderator / December 16, 2015 9:46 PM PST

Try non-Seagate HDDs. It's all over the web now why.

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Just curious
by Bob__B / December 17, 2015 12:41 AM PST

Was this happening before you updated to w10?
Where did you get the drivers for w10 support?
Msi does not seem to have them.

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Windows 10 was my primary OS
by narianor / December 17, 2015 12:50 AM PST
In reply to: Just curious

I built the system in August and installed installed Windows 10 through an upgrade of Windows 7 Home that I had for around 3 hours while downloading some updates so I could upgrade. As far as drivers, I used MSI's Live Update for a BIOS update, but that's about it other than graphics drivers and general updates. The issue started around the end of November.

I was also wondering if the timeline for the issue might align with that large update for Windows 10 that came out. I can't really pinpoint the time it started though which I'm now realizing is a big issue.

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Missing Drivers
by narianor / December 17, 2015 1:06 AM PST

Just ran Live Update again to see if there was anything new and I found a surprise.
Unfortunately I don't know if these will solve anything, but here's to hope.
The problem is that I don't know how to trigger the freeze due to not knowing how long I have to leave my computer off before booting up again. Once the freeze happens once, it doesn't happen again until I turn it off for a good amount of time.
I'll post back some time later and see if this was just a waste of time due to user negligence or if this issue is something else.

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by narianor / December 18, 2015 10:50 AM PST
In reply to: Missing Drivers

The freeze is still there. I figured they wouldn't really affect anything, but I was hoping for a miracle.

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It's not just on windows
by James Denison / December 17, 2015 10:00 AM PST
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by narianor / December 18, 2015 10:48 AM PST

Sure, but I'm not using the same motherboards as these users. I don't have an apu, but have a graphics card so that I don't have a need for internal graphics. This post doesn't seem to point to any users that are having issues with Windows installations. They are also reporting that they're having automatic restarts of their system that I'm not having.

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