Computer Newbies forum

General discussion

Freeze in OE

WinXP-SP2
Dell Dimension 4800


After startup last night, I went to OE to check my email's. When I tried to ''collapse'' OE, the hourglass came up and I was unable to collapse it. I waited a few minutes. And waited. And waited. (As a point of fact...the day before, after ''closing'' OE, I was given the option to compact my message's. I cancelled it, thinking I would back up and compact the following day. I thought perhaps OE may have been compacting last night.. without forewarning me.. so I did wait.. thinking this might be the reason for the freeze) After waiting 15 minutes, I first tried hitting the ESC key. With no success, I brought up the Task Manager (Ctrl Alt Del). OE was running, but I was unable to close the program. I was forced to turn the computer off. I waited a few minutes, said a little prayer...then restarted. (Thinking all the while..I would no longer have ANY messages left to compact!! Or folders to worry about ''future'' organization!!). No problems after restart, or for that matter, no hint of an abnormal shutdown. Checked all my ''anti'' programs... which are all very much up-to-date. No problems. Everything clean.

My question's are thus.. is there anything else I can do when the computer freezes like that? Is there any harm or even purpose, to bringing up the Task Mgr? (I'm not quite sure why I did it in the first place) Is there a set protocol? Or.. is this ''just one of those things''? This has only happened to me once before and it is a bit ''unsettling'', to say the very least. Sorry for all the detail, but in this case, more may be better than less. (At least the small font make's it look shorter Grin )

Thanks in advance

Discussion is locked
You are posting a reply to: Freeze in OE
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Freeze in OE
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Try this program

In reply to: Freeze in OE

Collapse -
(NT) (NT) Thanks much.. (Saw your post in XP on the 9th)

In reply to: Try this program

Collapse -
Am I misunderstanding...EndItAll2?

In reply to: Try this program

Maybe I am. If I was incapable of doing anything more than bring up the Task Mgr, how will I be able to access EndItAll? I read the Help file. Perhaps my Newbie brain is not comprehending an important concept. Any additional input? I don't doubt, at some point in the future, this will happen again. If there is something I can do, or have overlooked, I'd rather know ''before'' it happens.

Thanks for your patience.

Collapse -
Sorry my mistake

In reply to: Am I misunderstanding...EndItAll2?

Although in my defence you never actually said the whole system froze, just that OE wouldn't close - sometimes when a program freezes you may not be able to restart but sometimes you can run other programs. For this case EndItAll may help. When you get a problem like this reboot and look in the "event viewer" in "programs/admin tools" - make sure you have error logging turned on for both system and program logging - do this in "control manager/system/advanced/startup&recovery".
Have you look to see if your OE files were archived or perhaps they are still there and you need to import them again? (well maybe just the additional folders you created will be there - other default folders may have been over written)
Peter

Collapse -
No need to defend..

In reply to: Sorry my mistake

Peter..
No need to defend anything. I said a mouthful. I went to the Event Viewer afterwards and thought I would.. at the very least .. see an abnormal shutdown. Nothing!? (The error logging is turned on. Although, I did notice that the only thing unchecked under ''System'' is ''Automatic Restart''. Is it supposed to be?) In addition, I didn't lose any of the OE files.. thankfully. I am going to keep EndItAll. I'm sure it is going to come in handy one day.

Thanks for your input..
Carol

Collapse -
Auto restart

In reply to: No need to defend..

leave in off otherwise you may end up in an endless reboot loop!!!!!
The only thing I can see this function being necessary is when you expect the system to crash during a trouble shooting session and are worried that damage to hardware or alike may occur due to errors.
Its good to see cursorcowboy came to the rescue - one day I am going to get a copy of that database of his!!!!
Peter

Collapse -
When you do the control/alt/delete

In reply to: Freeze in OE

you have the option of shutdown, restart, log off, hibernate, etc. Did you try that before pushing the power button? Sometimes a program will hang and doesn't respond. You can try to end the program through the task manager and if it that doesn't work, try restarting or shutting down the computer.

Collapse -
Compacting OE mail.

In reply to: Freeze in OE

1. Compacting all folders in OE frequently repairs mild corruption and surprisingly enough as ironic as it seems, the compaction process itself has also been implicated in causing corruption. Before WinXP SP2, OE was configured by default to compact files automatically after inactive for some minutes. However, although OE might have been inactive, the same could not always be said for other programs being used when compaction began. On some systems, particularly those with limited amounts of RAM or slow processors, the sudden drain on computer resources sometimes caused anomalies that too often damaged the DBX file(s).

2. It is largely for this reason that the background compaction feature was removed from WinXP SP2. OE will now compact automatically only after opening and closing 100 times. It will do so not in the background, when you might be busy doing other things on the computer, but rather when the option is approved. Do not cancel the process, nor use your computer until it is finished. For the reason mention previously, you should still compact all folders on a regular basis based on volumns of mail received and as mentioned here. You should disable the background compaction (Click Tools, Options, Maintenance, click to clear the checkbox for Compact messages automatically in the background", and then click OK) when using systems prior to SP2, "File Corruption in Outlook Express."

a. On the File menu, click Work Offline so that no new messages will be arriving.

b. In the Folder list, click on Outlook Express so that no e-mail or news folder is open.

c. Close the Folder list by clicking the "X" in the upper right-hand corner of the list panel. Alternatively you can click Layout on the View menu, and then clear the checkbox for "Folder List".

d. On the File menu, point to Folder, and then click Compact All Folders. Do not use your computer until the process is complete, which might take several minutes.

e. If an error occurs, close OE, re-open it, and begin the process again from the top. If the same error occurs again, close OE, restart your computer (or log off and then log on again), open OE and then begin the whole process again.

3. The article [Q311030] states that when clicking a Web link in a message or a message itself, the response time is slow and can occur if background compaction of stored newsgroup messages is turned on.

a. This feature is designed to wait until OE has been idle for several minutes and then begin compacting newsgroup mail and news folders in the background -- not OE mail, and stores process information in the file Cleanup.log. I do not recommend using this option since anything from a disconnect or any other system anomaly that could happen when compaction is in progress could totally trash the Store folders. However, OE does not remove deleted mail information from the applicable *.dbx file until a user opts to compact a folder or all folders manually -- the longer you wait, the bigger it gets, and the longer it takes processing. To minimize files and disk space, compact a folder or all folders regularly (File, Folders, Compact).

b. OE can save all commands to and from a server in a log file for troubleshooting purposes which a user may never find useful. They not only requires hard drive space but may slow down the mailer operation as well -- Tools, Options, Maintenance tab and in the section titled Troubleshooting, remove any check marks from the four boxes. Click the button labeled Store Folder. When you see the path, click and bold the path to copy it to the Clipboard. Then click the two buttons, Apply and OK. Click Start, Run, and then press the key combinations Ctrl+v to place that path in the box. Press Enter. Upon reaching this folder in Explorer, highlight the files which end with an extension of .log (while holding the Ctrl key). When bolded, press the Del key on the keypad. Remember, should there be any concern about this procedure, those files will reside in the Recycled folder until they are removed and can always be put back should you feel it necessary -- but you will not find it required.

Collapse -
Thanks Bill.. the very first time..

In reply to: Compacting OE mail.

I got the compacting message, I posted and you, as usual, gave me a very detailed answer. I had saved it and .. guarded it with my life :^O . Thankfully, I knew to expect it again and also knew why I hadn't seen it before the SP2 install. So again..

Thanks..
Carol

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GRAMMYS 2019

Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.